I was extremely disappointed with Aspire Lounge T5 at Heathrow. I refer to your comment on the website that you do not announce flights in order to maintain a calm ambiance, however I was shocked at how busy it was. Noise, and even staff vacuuming while trying to relax. In addition, despite booking in advance, we had to wait for a table or somewhere to site and as a result was rushed to eat our breakfast. My experience was anything BUT relaxing. At one point I waited 11 minutes at the bar to order drinks as there were no staff, eventually another guest knocked on the kitchen door to ask for a member to come to the bar to take orders.