Spent 6-7.30pm in the lounge. Had to ask three times if more hot food was being prepared, it was very slow and the dishes were coming out in the wrong order so the meat dish first then had to wait 10 minutes for the potatoes. The tables were not cleared in a timely way so several tables had stacks of dirty plates left on them. The wine we had was okay but the white wine was warm. The staff were not unpleasant but we're clearly not motivated to give even a reasonable service level. Our first visit to the lounge we had a voucher for one half price entrance fee but would probably not bother to visit again.