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Tim Blanchard
My wife and I planned a visit to the UK to attend my brothers wedding and visit family. Our flight was due to depart from Cork on Wednesday 4th December and arrive in Liverpool late at night. When I checked in on-line for the flight, an offer for November popped up. Book one lounge entry - get a second half price. I thought this to be a reasonable deal and recognising our journey would not be complete until near midnight, I made the decision to make a reservation for my wife and I to relax and enjoy some light snacks while we waited for our flight. After a busy day, I collected my wife from work and drove to the airport. The traffic through Cork was unbelievable. There had been an accident on the South Link Road and the City was completely gridlocked. We managed to circumnavigate the traffic by using back roads and managed to get to the airport in plenty of time and checked in. We made our way through the duty free shopping to the Aspire Lounge, looking forward to sampling some of the food advertised on the promotion. We were welcomed into the lounge by the hostess, she was the only staff member on duty. She was very busy, as well as checking in guests, she also had to serve drinks, some food items and clear tables. We found ourselves a table, left our hand luggage and went to the buffet counter. We were both very hungry and ready for some hot food. The hot food was almost all gone and that in the bain-marie’s under hot lamps looked dry and unappetising, it was still early, about 6:30pm. We asked the hostess if she could replenish the hot food, she replied that there was no more, that the food on the counter was all that was left. We were most disappointed. She then offered to heat up some pasta for us. We waited at our table for a while then she came over to apologise telling us that there was no pasta left either. We went back to the disappointing hot buffet, which had now further diminished by other hungry guests. We made the best we could from the remaining hot food and some of the remaining cheese and biscuits. We enjoyed a glass of wine, some coffee and to be able to sit in a quieter area away from the bustle of the public departure lounge. We commented how disappointing the buffet was and would not recommend it to others as it was poor value, even with the promotion offer. We needed a little hot food and the fair on offer was extremely disappointing and far from our exceptions having read the promotion menu. We considered putting a review Trip Advisor, but did not. We considered writing to yourselves to complain, but have not had the spare time. But now as you have invited me to write a review, I have decided to submit this, a detailed account of our experience and the reason why we would be slow to book the Aspire Lounge in Cork Airport in the future.
5 years ago
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