I have been in many lounges around the world, even in some ‘remote locations’ but this one has really shocked me. First of all, i have arrived 30mins before my booked time. I know, rules are rules and I can’t come too early. However the manner in which this message was communicated was well below the standard. Secondly, when I finally got into the lounge, i saw a mouse/rat wondering around it. When I mentioned it to the staff, they again just said - oh yes... sadly because of that experience, could not finish my food. I am not a disgruntled customer but rather concerned that at the Airport as big as Amsterdam, with so many people passing through, the quality standard in this lounge is so low. I am very dissapointed.