The first experience is booking on the website and this is user unfriendly and if you change your mind about which section to fill in, the common boxes don't remain populated so you have to enter everything again from scratch. I hate poor websites. Arrival at the lounge is less than smooth and efficient and it seems to take the receptionist ages to get you booked in and i see no reason for this as my booking has a reference number. This is poor and needs streamlining. I have used the Aspire lounge at Belfast twice now. The first time it was overcrouded and it took a while to find a seat, not good. The variety and quality of food on offer is not good value for the price charged, do better.