The booking process was very easy online and I got a very good price for two at Montego Bay. Unfortunately on arrival our experience was hindered in getting access due to a lack of coherent communication between Executive Lounges and the lounge itself. We did not appear to have the documentation the lounge were expecting and they repeatedly told me they could not find my booking which was quite embarrassing. In the end it took around 30 minutes for me to have to go into to the lounge reception to log in to their wifi simply to forward my confirmation email to them. For some incomprehensible reason they needed me to forward the email to them. It was so frustrating and it is not nice being challenged for something you have paid for. If this bizarre issue could have been resolved perhaps by ensuring that bookings are also sent straight to the lounge I would have been more than happy.