Only because I cannot award 0..... On the day we visited the lounge I was given an email address specifically to make a formal complaint which sent on 27th December 2019. My family still await a response to the email. I stood outside directing customers away from paying to enter the lounge. Cancel and get a refund.......here’s the transcript Dear James, I am currently with my family in the lounge and want you to know how bitterly dissatisfied we are. The food selection is as poor as poor can be and the quality is dreadful. I have paid £24.99 per person and have just sent my children out to purchase lunch. Just disgraceful and I am only one of several others complaining to the duty manager. I have just told several customers who had not prepaid to walk away. I couldn’t support the idea of others paying for this rubbish. Prosecco at additional cost, what on earth is that about? Choice all round is pathetic. The food consists of a soup, dried pasta dish, a tray of baked beans, vegetables and couscous. There’s a bowl of white sauce that happens to be mashed potatoes.......wow! A salad bar with no salad, cheese plate that is empty, no bread but a bowl full of pasta! Travelled all over the world and I just want you to know that by a country mile, this is the worst lounge I have ever visited. I have taken photographs as proof and will supply on request. I look forward to your response........ Regards Lee Shearwood MIFS DipFA