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Chantelle Visser
Hi, I was over for my friends wedding in January and as Im heavily pregnant, and my flight was late my friend reccomended I stay in the lounge. After reading what they had to offer on their website, I thought id give it a try. Unfortunately, I was disapointed. Although I was allowed to check in half hour earlier, I went in to find that there was no magazines or newspapers the website stated, and TV was on silent. I cannot drink alcohol so the only thing I could see on offer was lemon or cucumber water which looked like it had been there for a while. Food wise, I did not like the 3 hot courses that was on offer, so the only other thing available was a cold selection and very hard and old looking crumpets. Near to the end of my stay (which I left earlier because there was no point in staying in there anymore ) I decided to look at my booking again and realised I was booked into the Executive lounge and not the normal one, which the lady at the desk never mentioned to me. I also realised while I was there, tecnitians fixing and cleaning the air cons on top of us while we were sat trying to relax. I appreciate this needs to be done, but it just added to the disappointment. I did receive half of my refund after my mother complained, but I wouldnt recommend going again to any lounge.
5 years ago
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Executive Lounges has a 3.9 average rating from 28,090 reviews