On arrival the greeting was unfriendly. Eventually we managed to find a seat in a very cramped area at the rear, would appear you have no control as people we spread out asleep and taking up space that we could have used. We also found it inconvenient to have to go outside of the lounge and into the main Terminal for the use of toilets. The food that was supposed to be hot was not and the selection was limited. We have used Lounges at Terminal 3&4 at Heathrow and at Gatwick and yours is the worst. In fact the first and last time we would use it. I await any comments you have.