We arrived to a trainee, that I don't have a problem with, however the frosty woman in charge who was meant to be the mentor was hopeless. The food was OK not anything fantastic and to make it worse there was hardly any and had to ask for it to be refilled, now call me old fashioned but thats not my job, I paid for lounge access to be a pleasant experience, but this is not the case. To be honest you would be as well using the airport facilities. All in all my first lounge as a new member and I found it to be the a reasonably unpleasant experience and didn't enhance my travelling experience, is the membership worth the effort, that remains to be seen, but the new lounge at Edinburgh isn't helping that. On another note, maybe get another 3rd party company to manage your review platform, as the optional questions don't apply to your services. Really guys you need to try harder