When I got to Luton, excited for the lounge entry, I found that it was closed for refurbishment. I received no notification in my email, I’ve checked Junk everything. There was no email sent even though executive lounge insisted they had sent an email. They could not provide any evidence that this had been sent. It was so disappointing. I’ve been in the lounge many times before and it’s great. I went to club rooms but they were not letting people in as they were too busy. So I sat in the airport for 3 hours annoyed. The only reason I’ve given you 2 stars as you booked me back in with a 50% discount on my next visit but I already had 25% off with the original booking. You wouldn’t allow me to book 2 trips to the lounge with this discount