On arrival at the lounge we were told we were not on the list for entry, i explained the day, date and time of the booking but again was told we were not on the list so we could not access the lounge, at this stage we had to leave and went to access breakfast at a cost of £33 as there were 2 of us travelling together, on rechecking my emails I found the email with the booking reference on in the spam section of my mail. We returned to the lounge with the said email and the lady on reception wrote our name on the list.... Then told us we could access the lounge. By this time it was 25 minutes till we needed to be at our gate, plus we had had to buy our breakfast and drinks. I am very disapointed that there was no list with our name on on arrival, yet the email had confirmed, i feel dissapointed as this was to be a special holiday treat for my daughters 21 to start off our holiday, i do not tnink I had value for money, when I informed the lady on reception I had paid £18.99 each to access, i was told, you couldnt have booked here as we charge £21.99 per person. I was made to feel like I was trying to get into the lounge without paying, i felt embarrased and really upset. This was not a good experience for me and my daughter but an upsetting and expensive start to our holiday.