Ive used your lounges a lot but there is a decline in standards of behaviour that you are tolerating in the lounge in T1 Manchester. Swearing to an extent that it is becoming more usual in this lounge is a great disappointment and probably a reflection on the fact that people are consuming free alcohol throughout their stay. That said you do invite people into your lounges to drink at no cost. The most disheartening factor though is that your employees are not dealing with the behavior. When I pointed out this type of behavior on a recent use of your lounge where I had to move on two occasions I was told that the lounge did not have enough employees to be able to effectively monitor the behavior of guests. To me this is just poor resource planning on your part. The Manager that I spoke to was very good, she came to find me and explained that bad language wasn't tolerated and that she would monitor the situation and if necessary would eject the people concerned. Im flying from Manchester again on Monday and will give your lounge one last chance. Overall the apparent tolerance of bad language, and or poor resource planning so as to manage situations by your company / employees has dragged down my opinion of your company. Alan Moulton