We have booked on several occasions to stay in the Aspire lounge. Last time we had to complain about the noise a group of people were making and this time the same thing happened again. A large group of Welsh men arrived shortly after us, they immediately started drinking heavily, removing bottles of wine from the bar and knocking it back at 4.30 in the morning ! They were belching, swearing and generally being anti-social and totally oblivious of anyone else's comfort. My partner complained and the girl on the desk asked them to keep it down. They didn't and then my partner complained again. Although everyone was being affected they did not feel brave enough to complain as they were quite intimidating saying 'whats wrong with you miserable lot we are just on holiday having a good time'. Just before we were leaving a senior member of staff came in and dealt with the situation very efficiently and asked them to leave saying their behaviour was unacceptable. They again were very verbal and knew it was my partner that had complained, he had gone to buy a paper at this point and they gave him some abuse outside the lounge when he came back in. Your lady then personally went round and apologised to everyone in the lounge which was very good of her but we were then leaving and felt £40.00 to be sat in a lounge that is supposed to be quiet and relaxed was a compete farce. As this is the second time this has happened I doubt we will use your facility again I am afraid, we might as well just take pot luck and sit outside, at least we can move away from objectionable people if we are outside.