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Peter
Firstly it took 25 minutes for the lounge to locate my booking, and even after sending them an email copy of the booking they still couldn't find it and did not believe me. Eventually when admitted they informed me that all alcoholic drinks are charged for. That runs contrary to what is advertised, and at £35 it is incompatible with what is called 'Executive Lounges' and way below what other international lounges offer in such parts of the world. I told them so and asked for a refund on that basis which they refused to give. That then necessitated the raising of a dispute through AMEX through whom I had prepaid. If you want a quiet drink and a bite to eat in HK International Airport then head to the bar on the upper floor which seemed very quiet, comfortable and had plenty of snacks to choose from for half the price of the lounge ! The staff there were also extremely upbeat and very nice.
10 years ago
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Executive Lounges has a 3.9 average rating from 28,090 reviews