will never book again!! first of all having booked it only 2 days before using it, we were not informed that the main lounge was being refurbished and we would be in a much smaller lounge with poor air-conditioning and no ventilation, we then were packed in like sardines, whilst they squeezed everyone. Secondly, at no point during our booking were we advised if 4 women turned up wearing the same t-shirts (NOT FOOTBALL COLOURS, NOT A BRIDAL PARTY) we would be refused admission. This happened immediately on entry, the non-too-pleasant female boss on duty advised us we would not be allowed entry as we all had on pink t-shirts with writing on the back which would not be obvious when sitting down. she done this in an extremely humiliating fashion, clearly audible to everyone around. I then happily agreed to leave if she would refund us there and then, this was refused, so I refused to leave. I was advised to put on a cardigan, which I agreed to until I realised the lounge, as mentioned was over filled and stuffy. Her customer care skills then were enhanced further when I received an electric shock from my friend when I took a glass from her to take back to save the staff. I pulled my hand away and the glass dropped, we were left to clean it up ourselves using damp napkins, the torn faced manager on duty's reaction 'I thought your pal was joking' no love, that's what the big smashing sound was. At no point did anyone show us where anything was, thanks to other customers who were practically sitting on my lap, we at least found the crisps and the wine. Never ever have I received such dismal customer service and poor value for money and I will take great pleasure in reviewing various other sites. thank you for nothing