Booked this for our very first time, we were not informed that the excecutive lounge was being refurbished. We entered the excecutive lounge, it was small cramped space, we as a couple could not see two seats together, it was noisy, warm and not what i expected, we told the girl at the desk that we would not be using this facility, she explained that she would cancel this and that i should contact our tour operator for a refund. She also said that we should have been informed. we booked this direct with glasgow excecutive lounge, so i find this to be really poor service