Visited the Aspire Lounge on 4th May 2015 as it was booked as a surprise for our friends 25th wedding anniversary. We arrived at about 10.45 to be greeted by a rude, unprofessional member of staff, who made our friends feel extremely uncomfortable as the paperwork we had wasn't the correct documentation. After a few minutes, and a lot of complaining from the female staff member our booking was found and we were given permission to enter. Once our friends were seated I went back and challenged the staff member explaining the situation and how she made us feel at the beginning of our holidays on a special occassion, She was flustered and did apologise to me but made no attempt to go over to my husband and our friends. Once inside the lounge the area was clean and comfortable, but food was almost non-existant with only mushroom soup, crisps and fruit cake to choose from. This was dissapointing as we planned on having something to eat (sandwiches etc) before out flight which was scheduled for 2:35pm. Instead we called into one of the shops and purchase a couple of sandwiches. We choose to book ourselves and friends in to the lounge rather than purchasing a gift as we though the memories would mean more to them....how wrong we were. Mr and Mrs Jason Whittle