The room was small and everyone seemed on top of everyone. When i rang the bell at the bar and waited several minutes while all the staff were in the kitchen chatting, i was then told i couldnt have a can of coke from the fridge unless i was having a spirit to go with it. I was therefore instructed to go round the back and help myself to a glass of coke from a 2 litre bottle. I have paid for a service and if i wanted a can of coke what is the harm. Also the 2 litre bottles were pepsi. I dont like pepsi. I have used the lounges in LGW, NCL & LHR many times and all visits were enjoyable. This was my first and last visit to this lounge as it was a disappointing start to my holiday