I know that we're in a pandemic, but when booked I was advised the lounge opened at 4, we arrived at 4.15 and had to wait 45 minutes. You should really have advised your revised opening times. Onto the food. Pathetic. Your buffet was excellent in the past. I'm fully aware that this isn't currently a viable way to serve your food, but a choice of a DRY roll with either a couple of bits of dry bacon, or a halved sausage (NO butter!), then having to practically beg a sullen, disinterested member of your team for sauce to wet the horrible dry roll, is not an acceptable alternative. If I'd known just how poor our time with you was going to be, I definitely wouldn't have bothered. To be charging the same money for MUCH less isn't good. Sorry, I'm flying several times in the near future, I definitely will not be using your service until we're back to normal.