Wheelchair not welcome. The lounge was to capacity and I was shocked at how cramped the conditions were. They ran out of coffee, rolls temporarily, had no straws for children to drink from and although it says so online, there were no sandwiches. There were only two staff working and they were run off their feet. They were clearing tables, mending the coffee machine, restocking and serving drinks. I was told by another customer that one of the staff had worked an 8 hour shift the previous day with nom break for a drink or food or the toilet. Is that not against the law? I was asked to move my wheelchair and when I said that I could not (I cannot walk due to a spinal cord injury) she huffed. When another guy was pushed in in a wheelchair she called to the guy with him, 'Move it, there is no room for it". Letter on its way as that is just poor management. I was shocked and stressed thereby defeating the reason for using the lounge.