Having pre-booked the lounge through DragonPass the Luton lounge system kept saying that my card was not activated even though my card has been used in this lounge and many others for over 2 years and despite my wife’s card being accepted by your system which is on the identical shared bank account at NatWest.
It took a ridiculous amount of time to be let in only after I had to call DragonPass who confirmed that my card is indeed active and valid. Extremely poor.
4 years ago
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