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Keith Marsh
We were notified that the lounge was not open until 5am, so we arrived at 5.20am. We were greeted courteously & told all food & drink would be table Service. This initially sounded fine as the place looked virtually empty so we assumed the service would be swift and efficient. We then had to wait 40 minutes for a bacon bun & cooked breakfast. The quality was appalling. Everything was dry & over cooked, no butter on the bread, which was stale, making it too dry to eat, the tea was cold & served with uht pots of milk. We thought spending an hour in the “Executive Lounge” before our flight would be Covid safe & relaxing. In fact it was stressful as we were constantly clock watching hoping our food & drink would arrive in time for us to eat it & worrying when more customers than anticipated began to fill up the available seating. The bench seat adjacent to me had a large tear in the vinyl & the viscous aircon made the whole room freezing cold. All this cost us £60! The biggest waste of £60 I’ve ever spent.
4 years ago
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Executive Lounges has a 3.9 average rating from 28,088 reviews