As being a returning customer from visiting Aspire in 2012 and 2013 I was slightly disappointed in certain aspects of the services and products provided during my recent visit last week. Back in 2012 when it was situated elsewhere in Bristol Airport the staff were so welcoming and friendly always having a smile on their face and asking if everything was satisfactory. Regarding products on offer there was a lot of variety in terms of individual refreshments and soft drinks as this was existent during my 2013 stay but was non existent during my 2015 stay as everyone was sharing out of bottles as it would have been ideal to have your own can to have a drink out of and more variety to choose from in terms of non and alcoholic drinks. During last weeks visit the service of replenishing napkins, soup , crockery and cutlery were poor and queues were forming to wait for the required items. At one point it was so long I had to use a fork to cut my scone and spread clotted cream with a fork- which is not a nightmare for one as I don't mind doing that , its just being in a VIP lounge you would expect an excellent/ perfect experience. I must say snacks were delicious and soup was really tasty. Overall the stay was quite pleasant but chaotic in terms of waiting for certain products and an atmosphere of rushing on behalf of staff as I believe preparation and back up plans were not in place for when items needed to be replenished.