My holiday was cancelled in July. Ever since I have been repeatedly told I can get a cash refund (3k) - the latest being March 2021, but I would be paid as soon as they could. This then changed to if I hadn't spent my credit note by March, it would be refunded then - this then changed yesterday in the small print of a further marketing email they sent me to Sept 2021!! When I complained again, I was simply told "there will be a very long wait for all cash refunds." without acknowledging that they had suddenly changed the date from March to Sept (this would be a wait of 14 months!) very untrustworthy - and as much as they need my money due to Covid, I need my money back due to Covid!