“their computer system has lost our booking when I log in with the details on the receipt it says i have no bookings , the chat bot was completely unhelpful and told me i had no bookings. try the contact form (that does not work). When I finally got a human chat operator they insisted i went through everything again instead of reading the chat , then demanded a screenshot, then they claimed they could see the booking try an incognito window, I did and got the same result so they just tols me to e-mail them anoher screenshot and cut me off. they were really pleasant when they were trying to sell me a holiday but the customer service
is appalling”
“I was going to book on-line but wanted to hold for 24 hours so we could go through the itinerary and check out the hotels. I called and spoke to Tyler (it was his first day) he was very helpful and held the price for us. Called the next day and all booked. So far so good! Three Wonders, one epic journey tour and can’t wait to go!”
“Great value for money if you enjoy a semi-organised trip with room for independent days and options built in. This particular trip is a great taster to South Africa and bordering countries. We especially loved Botswana - wish we had more time there!”
“We booked a holiday and the travel
agent was just brilliant. Carolina was friendly, professional and thorough. She guided me through the booking process.”
“Trip with Exotica to India was superb . Our guide and driver tailored our trip to things we wanted to do and experience.we were only a group of three my wife and daughter and I . Was full of fascinating facts on the history and culture of Rhajasthan - very good value for money .”
“Neil was a great help in guiding me through the whole process and answering all my concerns. Very good customer service skills. I booked my last trip on line but will only ever book through customer services now.”
“Michael was really patient and understanding when I was booking my recent trip. Excellent customer skills and very supportive throughout the whole process; marvellous customer care!”
“After a poor start when we were not collected from Lima Airport the service from Exoticca was very professional and things ran like clockwork with well trained friendly people at every stage of our trip. We were so pleased we’ve booked two more trips”
“Very pleased with the service and the trip. It was very well organised, everything was clear and the tour guide and driver were excellent. Would definitely book with Exoticca again as had many members of our group and had highly recommend them.”
“A really well organised tour...we were given all information. Guides were excellent. Hotel facilities were good. Absolutely lovely holiday. It was hectic but I guess that is the nature of exploring a vast place like Peru.”