“We recently booked for a tour to Japan in Nov. 2025. Emma was great in talking me through the booking process and was very calm, professional and efficient. She answered all of our questions as well as explained the information clearly. A great experience all in all!”
Hello Douglas,
We’re really grateful and appreciate you taking the time to share your rating with us!
We look forward to welcoming you on your trip.
Regards,
Exoticca
“Have just book for 8 pax. We are having difficulties in making payment towards the trip . Some went through and some still hanging as their calculation need to be verified as there are mistakes. Have been trying to contact the person in charge, Walter, but not able to. At least 20 calls made. Still can't get an answer to my bookings. We hope our bookings can be resolved ASAP. Booking no UK-EX2024323289 and UK- EX2024323324. Can someone assist. Feeling exhausted with this experience.”
Hello Teoh,
We´re so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We have notified our team, and they are going to have a dedicated agent reach out to you to help solve any issues.
We are looking into this issue and hope to resolve it promptly and accurately
Regards,
Exoticca
Hello Nicky,
We’re really grateful and appreciate you taking the time to share your rating with us, your kind words mean a lot to our team!
Regards,
Exoticca
“First time round ensure you choose a flight with baggage allowance which I didn't for a 13 night holiday, really stressed me out.
This time I was wiser and Brian was superb in booking the quote I'd asked for without me having to cover everything.
Their holidays are well thought out, thoroughly enjoyable and huge value for money, staff at destinations are amazing.”
Hello Karin,
Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Regards,
Exoticca
“we booked last year for Iceland & everything went great, we spoke to agent Annie last night a booked Vietnam & Bangkok, very helpful & professional, WOULDN'T hesitate to recommend them. Just remembered we had to cancel our Switzerland trip during covid & had a refund without any trouble. Ann”
“Extremely knowledgeable, friendly and was able to provide some insight into what to expect when in China. Price was good and explained in detail. Thank you and we are now super excited about our forthcoming event”
Hello BJM,
We’re really grateful and appreciate you taking the time to share your rating with us! We look forward to now welcoming you on your Exoticca Adventure.
Regards,
Exoticca
“Pleased that the loyalty discount from when we booked our first Exoticca trip could be extended so that we could use it for our second trip! We hadn't wanted to book a second holiday until we had experienced Exoticca - the fact that we have now booked again says it all really! Thanks Craig - very easy booking.”
Hi Alison,
We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable.
Regards,
Exoticca
“Just booked our first trip with the Agent Arnold who was very helpful and the whole process was very straightforward. Can’t wait for the trip to South East Asia now!”
“I did my first Exotica trip last month and it was excellent. Other people on my tour had done several trips - Jordan highly recommended so I’ve booked that with Exotica and with a discount for loyalty”
“Matt was great to talk to, he understood both my needs and the destination, he made the whole process extremely easy. He held the price so I cold arrange the time off work and then extra wow, Exoticca also gave me a first time user discounting, making my trip an absolute bargain.”
Hello,
We appreciate your feedback and are delighted to know you enjoyed our booking experiences. Your satisfaction is our top priority, and we look forward to serving you again soon.
Regards,
Exoticca
“We have used Exoticca for many holidays and never been disappointed and having just booked another holiday to India, i again found the whole booking process simple, the booking representative Jasmin was really helpful and was able to answer all of my questions. I will have no hesitation in using exoticca in the future”
Hello Mr.Gibb,
Thanks for your fantastic words! We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable.
Regards,
Exoticca
“Just booked our first holiday with Exoticca over the phone, the agent Annie I spoke to couldn’t have been more helpful , all questions answered and a great discounted price, can’t wait for the holiday now”
Hi Paul,
Thanks for your feedback! Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.
Regards,
Exoticca