“Thank you so much (Pino?sorry if o got your name wrong)for your patience with me and for doing exactly as you said calling me back and giving clear instructions and help I am now very happy with my booking to China!!!and with the great price,super flight times,roll on 2026”
“My initial conversation was with Helen who is lovely. She answered all my queries patiently and professionally. On the day Helen was the forfront of Exoticca and my first time booking was because of her as she gave me lot of comfort and confidence.”
Hello,
We’re humbled by your support and look forward to being your preferred choice for extraordinary travel experiences in the future.
Regards,
Exoticca
Hi,
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!
Regards,
Hi Rosy,
Thank you for your support. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.
Regards,
Exoticca
“Maya was so helpful in helping me book my holiday to Chile. She answered all my weird and wonderful questions and then held my holiday while I went away to think about it. Great customer service as always. This is my 4th holiday with Exottica and always had good experiences with them”
Hi,
Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.
Regards,
Hi,
Thank you for your review. At Exoticca, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.
Regards,
Exoticca
“Been trying to contact this company with a couple of simple queries about our trip but since I paid the deposit unable to get an answer on the phone, I emailed the guy I spoke to when I booked, no reply, chat is just a bot and doesn't work, online help form very restricted to queries - very poor won't use them again!.”
Hi,
We are sorry to hear that you are not satisfied with our assistance.
We would like to clarify that once the booking process is completed, the agent who assisted you during the booking is no longer your point of contact. Instead, you are supported by our dedicated post-sales team. You can reach them via email, by phone, online form or through live chat.
One of our agents has already contacted you to double-check if we can still offer assistance with anything. Please check your inbox.
Thank you in advance.
Regards,
Exoticca
“This is the fifth time we have booked our trips with Exoticca. However, Melanie has been the best so far. She was patient, informative, polite, helpful and with a good sense of humour. It was a a delight to discuss our trip with her. Will not hesitate to contact Exoticca again for our future trips and to recommend Exoticca to our friends which we have done in the past.”
Hi Jean,
Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Regards,
Exoticca
“Easy to book holiday.
Melanie talked us through our options, flight details, costs and optional excursions.
All details confirmed on one call, deposit taken and holiday booked.”
Hi Lindsay,
Thank you for sharing your experience with us! We are thrilled to hear that you had a great booking experience. We look forward to welcoming you back soon!
Regards,
Exoticca
Hi Helena,
We truly appreciate your support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Regards,
Exoticca
“The rep Austin was great. He put a lovely package together for me and politely waited for few days until I was ready. If this trip turns out to be as good as my China trip with exoticca, I would be well pleased.”
“We have some holiday with exoticca and we are happy with how they handle our holiday, very supportive staff, they really assist well, the hotels are very good, that’s why we keep going back to exoticca.”
Hi,
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!
Regards,