“This holiday was a great introduction to Southern Africa. Overall the staff were helpful and the customer service sorted out any difficulties.
The main issue was one hotel in Cape Town where the first room we had was too small with no storage and the second the drains smelt and was noisy. I have to say the room our children had was excellent.
The other issue was a slight communication problem. The hotels hadn’t been informed regarding a twin room for our children but customer service sorted this out immediately.
I would recommend this tour as a good introduction to Southern Africa and Zimbabwe and we had a very good experience”
“Very good service in general...prices could be a bit better.
Thank you to the travel agent that organised the trip, good customer service and friendly!”
Hi,
Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.
Regards,
Exoticca
Hi,
Thank you so much for taking the time to review us. If there’s anything specific you’d like to see more of, please don’t hesitate to let us know.
Regards,
Exoticca
“Thank you so much (Pino?sorry if o got your name wrong)for your patience with me and for doing exactly as you said calling me back and giving clear instructions and help I am now very happy with my booking to China!!!and with the great price,super flight times,roll on 2026”
“Hi it’s the first time we have booked with Exotica & we received lovely customer service from Florence. I love the app and the advice given! Our trip is 7th September so will let you know how it goes”
“I had a trip to South America in March 2025 and enjoyed Exoticca's itinerary. The only downfall was the arrival where there was no 'meet and greet' as paid for. It was sorted when I got home but for the first arrival, I felt somewhat apprehensive. After that all was great.
I have booked The Balkans tour in September and look forward to it. I am sure all will be fantastic.”
Hi Pauline,
Thank you for sharing your experience with us! We are thrilled to hear that you had a great time on your trip to South America. We look forward to welcoming you back soon!
Regards,
Exoticca
“Once again an easy booking experience with Exoticca nearly completed and I am now going to SouthnAfrica in August. After my initial look into this booking, their agent phoned me and helped me complete it. All I now have to do is choose my extras!”
Hello Margaret,
At Exoticca, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.
Regards,
Exoticca
“I been helped by Carlos, he was great, very helpful and understanding.
He managed to give me an extra discount! ☺️
I will going to book my next trip with him too.”
Hi Eva,
We’ll continue to strive to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable.
Regards,
Exoticca
“Lauren , your agent was very helpful and clear. Thank her . But I cannot access your app , I either get three endless dots or (with the ‘magic link’ a never ending message saying log in in process .”
“We usually book our holiday flights, hotels and tours independently but the Exoticca deal for your trip to Namibia was too good to miss. Helpful booking process through their agent Mila which was better than some other agents we spoke to earlier in the process which involved various pricing changes. Lets see if our trip is as enjoyable as booking through Mila!”
Hi Dave,
Thank you for sharing your feedback. Please rest assured that we will take your comments into consideration as we continue working to improve our services.
Regards,
Exoticca
“Melanie was good to explore optional flights and concise when discussing details on the phone .Holiday package seems fairly priced considering it is a little unusual .”
Hi,
Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.
Regards,
Exoticca