“Amazing time I had in Jordan the guides hotels trips etc.Everything was taken care off.Amazing price for what we got.Would definitely use Exoticca again!”
“Our trip to Peru and Ecuador was fantastic, we did Lima, Machu Picchu, the Sacred Valley, Cuzco before heading to Quito in Ecuador and a few days in the Amazon. We then went to the Galapagos before returning to Guayaquil in Ecuador.
The airport meet and greet was very good and all of our charm hotels were very clean and comfortable with some being quite luxurious. All the guides were good and very knowledgeable, the only problem we had was with one Exoticca representative who was very pushy about us booking onto a non included trip.
We had a lot of problems prior to going as we had been checked onto BA and AA with no checked luggage, although we had checked luggage on all of our internal flights. In the end and after a lot of phone calls, we went with cabin luggage only. It would have cost us £260 each to check bags at the airport for the outward and the return journey. We were never given the option to book as checked luggage, so check before you book! The inclusive trips were very good but some of the extra trips are just repeats of the inclusive ones with perhaps a boat trip included. Don’t be rushed into booking a trip until you’ve checked exactly what it includes, I include the Galápagos Isla Lobos and the 360 tours in that comment. Having said that the Sacred Valley tour and the dinner and entertainment tours in Peru were well worth doing. Just check that you are physically able to do some of the terrain, we were but many struggled.
Get an eSIM as exploring the cities with google maps is a cheap and enjoyable way of getting around. Also google what’s on in the area when you have a free day. It’s so cheap to get an Uber to great places that might not be included in the tour. Also google laundries near me, we had a big bag of laundry done for just 3 dollars, it was just a couple of streets away.
Exoticca put on a fantastic trip and we thoroughly enjoyed it.”
“We went on the 10 day Egypt trip recently - it is hard work with lots of early mornings to get to see all the sights but it is worth it. Just be prepared for long early starts and long days. Our guide was Medhat who was excellent. Two things that disrupted the trip 1) The Seven Seas Jolie Bay Hotel in Herghada is not in Herghada as advertised and it is of poor quiality compared to the other hotels used on the trip. 2) On the penultimate day, after a 7 hour bus ride back to Cairo the last thing you want to do is go to a bazaar - suggest Exoticca change it so you go back to the hotel in Cairo and then go on your chosen tour (if you have chosen one), no one wanted to go to the Bazaar anyway. We bought tickets for GEM during the trip and for some reason the main Exoticca office did not get the notifications so we had to argue for nearly 2 hours to get it sorted with the rep who had no clue what was going on. It was sorted, but it was slightly frustrating to have to go through all this on the last day after a 7 hour bus journey that started at 4am! It was a good trip, and it was well managed but for a few wrinkles. Also the group we had was about 14 so good size and all the people were so friendly. I will use Exoticca again for other trips. Egypt is done now though :>”
Hi Stef,
Thank you for sharing your detailed feedback on your 10-day Egypt trip. We’re glad to hear you enjoyed the sights, found Medhat to be an excellent guide, and had a friendly group experience. We also appreciate your constructive comments regarding the hotel in Hurghada, the bazaar timing in Cairo, and the GEM ticket issue—your insights help us improve future trips. We’re delighted that overall the trip was enjoyable and well managed, and we look forward to helping you plan your next Exoticca adventure!
Regards,
Exoticca
“For the price my holiday to China was excellent value. The guided tours were very good,some days were very long especially if you did the optional tours in the evenings.
In general the hotels were of a good standard,although one in Jungshuo needed updating. Guides were good,except one who constantly stride off forgetting that most of the guest were in their 60s and 70s. And failed to use his Exoticca flag.
Overall had a great time.”
Hi Anthony,
Thank you for sharing your detailed feedback! We're delighted to hear that you found your holiday to China excellent value and enjoyed the guided tours and overall hotel quality. We appreciate your comments regarding the long days, the hotel in Yangshuo, and the guide’s pace and visibility. Your insights help us improve. We're very glad you still had a great time overall!
Regards,
Exoticca
“Another great experience dealing with Exoticca. Having done some research, I decided that their trip to Morocco was where I wanted to go - but I did have some questions. Mark contacted me, arranged, a callback, & very warmly & professionally answered my queries & made booking easy & painless. Thank you Mark! Having been on 2 previous trips with the company, I can highly recommend them for quality, value, amazing staff and great attention to detail. I’m looking forward to an Exoticca trip to Asia in January, & now Africa later in the year. Amazing!!”
Hi Máire,
Thank you so much for your wonderful review! We're delighted to hear that Mark was able to support you warmly and professionally, and that booking your Morocco trip was smooth and easy. It means a lot to know you’ve enjoyed multiple journeys with us, and we can’t wait to accompany you on your upcoming adventures in Asia and Africa!
Regards,
Exoticca
Hi Lynne,
Thank you so much for your kind words! We're delighted to hear that our app helped you feel organized and supported throughout your trip to Japan. We're thrilled you had such a great time!
Regards,
Exoticca
“not travelled as yet but my booking experience with Maya today was smooth and so decided to go ahead and book the tour to Peru/Argentina/Brazil . Hopefully the tour will run smoothly as our booking experience.”
Hi Gregory,
Thank you for your feedback! We’re delighted to hear that your booking experience with Maya was smooth and enjoyable. We’ll do our best to ensure that your upcoming tour to Peru, Argentina, and Brazil is just as seamless and memorable as your booking experience.
Regards,
Exoticca
“Great holiday, Karan, our guide was excellent, he went over and above to be helpful
Unfortunately the guide we had for our safari could not speak English which wasn’t great as had no idea what he was telling us.”
Hi,
Thank you for your feedback! We’re delighted you enjoyed your holiday and Karan’s guidance, and we appreciate your comments regarding the safari guide so we can continue to improve our services.
Regards,
Exoticca
“The trip was very interesting and well organised. The hotel choices were good. And the reps were very good although he had difficulty locating them during transfers.The package was good value. My main bug bear was not being met by a representative at our arrival
destination. Having travelled For 20 odd hours and spent a great deal of money I really hoped someone would be at the meeting point as promised this did not occur and I had to make several phone calls in order to arrange our pick up.
However, a special mention to our last guide Edison who was excellent”
Hi Howard,
Thank you for sharing your detailed feedback. We’re delighted to hear you enjoyed the trip, the hotel selections, and found the experience well organised and good value. We sincerely apologise for the inconvenience you experienced on arrival — we understand how important a smooth start is after such a long journey. Your comments have been shared with our operations team to ensure this does not happen again. We’re also very pleased to hear that Edison made such a positive impression — we’ll be sure to pass along your kind words to him.
We truly appreciate your feedback and hope to welcome you on another Exoticca adventure soon!
Regards,
Exoticca
Hi Vijay,
Thank you for your continued trust in Exoticca! We’re so pleased to hear that you appreciate our well-structured itineraries and excellent customer service. It’s wonderful to know our team was able to assist you with all your questions. We look forward to planning your next adventure with us!
Regards,
Exoticca
“I booked a trip to Turkey/ Anatolia, I did not expected the hotel in Istanbul to be 1 hour from city center, also I had to pay attention to luggage allowance, only a 3kg underseat was included. However, having all lunches in petrol stations ( even if some restaurants were not bad) was disappointing.”
Hi,
Thank you for sharing your feedback. We’re sorry to hear that some aspects of your trip did not meet your expectations, including the hotel location, luggage allowance, and meal stops. We appreciate your comments and will take them into consideration to improve our future itineraries. We hope that, despite these issues, you were able to enjoy the highlights of your Turkey/Anatolia trip.
Regards,
Exoticca
Hi,
Thank you for your feedback! We appreciate your patience and are glad to hear you enjoyed our customer service and found great value in your experience. We look forward to assisting you even more promptly on your next adventure with Exoticca!
Regards,
Exoticca
Hi Rod,
Thank you very much for your feedback! We’re glad to hear you found the trip well organized and good value for money. We look forward to welcoming you on another adventure soon!
Regards,
Exoticca
“We had an excellent experience in Jordan. The trips were well planned and the guides were very knowledgeable and helpful! We’re already looking at our next trip with Exoticca!”
Hi,
Thank you for your feedback! We’re delighted to hear you had an excellent experience in Jordan and enjoyed the well-planned trips and knowledgeable guides. We can’t wait to help you plan your next Exoticca adventure!
Regards,
Exoticca