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Exoticca Reviews

4.4 Rating 567 Reviews
86 %
of reviewers recommend Exoticca

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Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 19th May 2023
Anonymous
Exoticca 1 star review on 19th May 2023
Anonymous
Exoticca 1 star review on 28th April 2023
A. N
Exoticca 1 star review on 28th April 2023
A. N
21
Anonymous
Anonymous  // 01/01/2019
Exotica trip to jordan, guide, driver and sites excellent. Hotels rooms good but to far apart for morning pickups and food absolutely awful. Eat out it costs virtually nothing and the same food is cooked really well the same applies to tea and coffee.
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Posted 3 days ago
Hi, Thank you for your honest feedback! We're glad you enjoyed the guide, driver, and sites in Jordan. We'll definitely share your comments about the hotel locations and food with our team to keep improving the experience. Regards, Exoticca
Posted 2 days ago
Tour offers excellent value for money. All superior accommodation was good and they opened breakfast for very early starts. Very little down time but you could add nights onto the trip at the end. And got to see everything we wanted
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Posted 5 days ago
Hi, Thank you for your review! We're glad to hear you enjoyed the superior accommodations and found the tour to be a great value. It's wonderful that you got to see everything you wanted — we hope to travel with you again soon! Regards, Exoticca
Posted 2 days ago
95% trip matched itinery, great service, guides were brilliant. Would advice check about additional cost regards luggage and who you are flying with
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Posted 6 days ago
Hi Mary, Thank you for your great feedback! We're glad to hear the trip closely matched the itinerary and that you enjoyed the service and our brilliant guides. We appreciate your note about luggage and flight details — it's a helpful reminder, and we'll make sure to clarify this better in the future. Hope to have you travel with us again soon! Regards, Exoticca
Posted 5 days ago
The trip was very well organized. This was the main point of my trip, and we had no waste of time during this trip. One hotel (Gerasa) had lower standard, but the other hotel (Petra Town Seasonal Hotel) was very good and the food was excellent. The guide was very friendly and knowledgeable. The transport was excellent.
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Posted 1 week ago
Hi Sara, Thank you for your detailed feedback! We’re glad to hear the trip was well organized and that you felt your time was well spent. We appreciate your comments about the hotels and will share your compliments with the guide and transport team. Hope to welcome you again soon! Regards, Exoticca
Posted 1 week ago
V informative easy to use app and overall a good holiday experience
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Posted 1 week ago
Hi, Thank you for your feedback! We're glad you enjoyed the holiday and found the app easy to use. Regards, Exoticca
Posted 1 week ago
Excellent trip to Albania with a very informative and helpful guide (Edmond). Achieved a good balance between travel, visits to towns, coastal region and cultural sites in the allotted time. Could have made the trip a day or two longer to enable more time in places such as Berat.
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Posted 1 week ago
Hi Michael and Marie, Thank you for your excellent feedback! We're glad you enjoyed the balance of culture, coast, and exploration in Albania, and that Edmond made your experience even better. Your suggestion about adding more time in places like Berat is much appreciated and will be taken into account! Regards, Exoticca
Posted 1 week ago
Fabulous trip toAlbania with a lovely informative and helpful guide Edmund was great Holiday well organised but could possibly have two days in Beret to really explore in depth Great value Alan&Rita
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Posted 2 weeks ago
Thank you, Alan & Rita, for your lovely feedback! We're thrilled you enjoyed your trip to Albania and that Edmund made it even more special. We'll definitely consider your suggestion about spending more time in Berat — thanks for the insight! Regards, Exoticca
Posted 1 week ago
Just back from Iceland. Fabulous and made even more so by our wonderful Icelandic tour guide Kat. She made the whole trip worthwhile and I have come back so much more knowledgeable thanks to her.
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Posted 2 weeks ago
Hello Ann, Thank you so much for taking the time to provide feedback! Regards, Exoticca
Posted 2 weeks ago
Mediaeval Villages ..Portugal. I recommend this trip. It's quite full on with quite a lot of walking. The hotels are good. Matthew, our guide, is BRILLIANT.
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Posted 2 weeks ago
Hi, We’re grateful for your kind words and 5-star rating! Our team works hard to make sure every customer has a memorable experience, and it means a lot to hear your feedback. Thank you as well for sharing the beautiful photos. If there’s anything we can do to make your next holiday even better, let us know. Regards, Exoticca
Posted 2 weeks ago
Have not yet taken the trip to Eygpt booked for March 2026, but this is the second time using exoticca and if anything like the first one to South Africa I am confident it will be superb. Friends who we met on previous trip have just returned from Eygpt and said we will not be disappointed. Can't wait to go now.
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Posted 3 weeks ago
Hi Linda, Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. Regards, Exoticca
Posted 3 weeks ago
Well organised and interesting trip to Indonesia with multiple transfers which were all well organised and punctional. Local guides and drivers were friendly and knowledgeable. An unforgetable experience and good value for money.
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Posted 1 month ago
Hi Tim, We truly appreciate your support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. Regards, Exoticca
Posted 1 month ago
Had very good trips to Turkey and China. Schedule for Garden Route in S Africa not so good. I think Exoticca is getting so popular that their telephone customer service is not what is was and they need more responders as it’s maddening to hang on for over 20 minutes for simple question (yes I now there’s the chatbot but not always useful!). Ruth very good. One thing to point out: the future credit should be for the passenger, not the person who booked the trip. It could be a gift for example. Tiresome to have to sort out what should be straightforward!
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Posted 1 month ago
Hi Alison, Thank you very much for your feedback and for traveling with us to Turkey, China, and South Africa! We're delighted to hear that you had great experiences on your trips, and that Ruth provided excellent service. We also truly appreciate your constructive comments regarding our customer service. As you pointed out, demand has grown significantly, and we're actively working to improve response times and expand our support team to better assist our travelers. We understand how frustrating long wait times can be, and we apologize for any inconvenience caused. Regarding your note about future travel credit, we recognize the importance of flexibility and will take your suggestion into account as we continue refining our policies. Thanks again for your trust in Exoticca — we hope to welcome you back on another adventure soon! Regards, Exoticca
Posted 1 month ago
Excellent experience barring bad flight times value for money
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Posted 1 month ago
Hello Mr Khan, Thank you so much for taking the time to provide feedback! Regards, Exoticca
Posted 1 month ago
We had a superb trip to Peru Ecuador and Galápagos- our trip was great - we had a combination of our own tours and exoticcas ans all were excellent. Only issue was Galápagos hotel was being renovated and no facilities so we decided to move. Only at that point the customer service was challenging as they seemed to focus on that we wouldn’t get money back when all we wanted was to move to a hotel that had facilities planned and wasn’t a building site. We sorted our own hotel a few doors away which was lovely and made the end of our amazing holiday perfect.
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Posted 1 month ago
Hi Julia, Thank you for your kind words! We’re thrilled you enjoyed your Peru, Ecuador, and Galápagos trip. We appreciate your patience and are glad that you were able to find a nearby hotel that made the end of your trip perfect. Regards, Exoticca
Posted 1 month ago
This holiday was a great introduction to Southern Africa. Overall the staff were helpful and the customer service sorted out any difficulties. The main issue was one hotel in Cape Town where the first room we had was too small with no storage and the second the drains smelt and was noisy. I have to say the room our children had was excellent. The other issue was a slight communication problem. The hotels hadn’t been informed regarding a twin room for our children but customer service sorted this out immediately. I would recommend this tour as a good introduction to Southern Africa and Zimbabwe and we had a very good experience
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Posted 1 month ago
Hi Anne, Thank you so much for sharing your experience! We're delighted to hear that you had a great introduction to Southern Africa and that our team was able to assist you throughout your journey. We're sorry to hear about the issues with the hotel room in Cape Town — your feedback helps us address these concerns with our local partners. We're also glad our customer service team was able to quickly resolve the room arrangement for your children. It’s great to know they enjoyed their stay! We truly appreciate your recommendation and hope to welcome you on another adventure soon. Regards, Exoticca
Posted 1 month ago
Very good service in general...prices could be a bit better. Thank you to the travel agent that organised the trip, good customer service and friendly!
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Posted 1 month ago
Hi, Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with. Regards, Exoticca
Posted 1 month ago
A great itinerary featuring a beautiful part of the world with well located hotels.
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Posted 1 month ago
Hello, Thank you so much for taking the time to provide feedback! Regards, Exoticca
Posted 1 month ago
Good value for money; very good customer service from maya - she answered all my questions and gave me the best flight options.
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Posted 1 month ago
Hi, Thank you so much for taking the time to review us. If there’s anything specific you’d like to see more of, please don’t hesitate to let us know. Regards, Exoticca
Posted 1 month ago
Carlos was extremely helpful and answered all queries regarding my booking for Norway trip. Thanks again
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Posted 1 month ago
Hi Roy, We’re really grateful and appreciate you taking the time to share your rating with us. Regards, Exoticca
Posted 1 month ago
Thank you so much (Pino?sorry if o got your name wrong)for your patience with me and for doing exactly as you said calling me back and giving clear instructions and help I am now very happy with my booking to China!!!and with the great price,super flight times,roll on 2026
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Posted 2 months ago
Hello, Thank you so much for taking the time to provide feedback! Regards, Exoticca
Posted 2 months ago
Exoticca is rated 4.4 based on 567 reviews