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Exoticca Reviews

4.6 Rating 1,105 Reviews
91 %
of reviewers recommend Exoticca

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Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 19th May 2023
Anonymous
Exoticca 1 star review on 19th May 2023
Anonymous
Exoticca 1 star review on 28th April 2023
A. N
Exoticca 1 star review on 28th April 2023
A. N
21
Anonymous
Anonymous  // 01/01/2019
The organisation was great the guides were grt the hotels were great the excursions were great The only small thing was the hotel coffee in the room was awful lol
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Posted 5 months ago
Great help from your assistant - informative and had a great knowledge of the booking procedure. Pity we were told to wait as we were being transferred to Customer services - we ended the call as they still hadn't responded after ten minutes!
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Posted 5 months ago
As an avid traveller, I like new exciting experiences not your run-of-the mill ‘Costa del Sol’. I spent a while looking for somewhere different to go for summer 2026 and luckily stumbled across Exoticca. As I browsed through their packages, destinations and itineraries I was instantly impressed. So many amazing, unique places. After making my final choice, the staff were very friendly, informative and knowledgeable. The price I paid for what I got was an absolute bargain as it included everything, except lunch. I’ve not give 5* as I’ve not been yet, but will happily return and upgrade my review if all goes as planned this summer. Also, prices depend on when you travel! As a teaching professional I can only travel in peak season. However, what I paid and what I got was far cheaper than any other provider. Highly recommend using Exoticca if you want a unique, experience with everything thrown in. The itinerary is amazing as there’s nothing worse than going abroad and faffing around trying to figure out what to do or where to go. Here, it’s all done for you.
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Posted 5 months ago
Meri was very helpful and booked the holiday over the phone 👍😊
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Posted 5 months ago
Good value for money. Highly skilled, knowledgeable local guides. A very memorable trip and novel experience.
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Posted 5 months ago
Hello, Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. Regards, Exoticca
Posted 5 months ago
This is the first time I have used Exotica for a trip to Peru, I found the on line booking process more complicated than I expected, and whilst I thought I had completed every requirement, apparently I had not and exited the system too early without sufficient warning that certain details were still required.
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Posted 5 months ago
Hi Tony, Thank you for sharing your experience with us. We’re sorry to hear that the online booking process was more complicated than expected and that the system did not clearly indicate that some details were still required before exiting. Your feedback is very valuable to us, and we will share it with our team so we can continue improving the booking experience. We truly appreciate you choosing Exoticca for your trip to Peru and hope to provide you with a smoother experience in the future. Regards, Exoticca
Posted 5 months ago
I HAVE MADE THE BOOKING WITH EXOTICCA, HAVING TRAVELLED BEFORE WITH THEM, AND THE GENTLEMAN WHO DID THE BOOKING WAS PATIENT WITH ME, DUE TO THE PRICES ON THE WEBSITE CAUSING ME CONFUSION. THEY APPEARED TO BE LOWER THAN THEY ACTUALLY WERE, BUT IN THE END I DECIDED TO BOOK, BECAUSE THE END PRICE WAS STILL COMPETETIVE.
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Posted 6 months ago
First time with Exoticca. Absolutely loved every minute. Worry free adventure filled to brim with excursions. Riad our tour guide was informative,caring, kind, helpful and houmourous. Hotels were clean and staff very hospitable at Gerasa Hotel, wadi Rum and Town Season at Petra. Food was overflowing at Gerasa Hotel. And lunches were available (at cost) arranged by the guide. Riad took us to reasonably priced restaurants and shops. It was top of my bucket list and so glad I went through Exoticca... looking for my next trip now....
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Posted 6 months ago
Hello Rehman, Many thanks for the 4-star rating. If you have any specific feedback or suggestions on how we can improve, feel free to share. We're always happy to make things better for our customers! Regards, Exoticca
Posted 6 months ago
We have just booked our second tour with exotticca. Online booking easy to use. However please take caution when booking flights as we felt misleading. It states you can book luggage after choosing flights.so as we scrolled the flights became 2 stops so we stopped and booked the flight without additional luggage.turns out we should have scrolled lower. We then rang customer services 45 mins waiting on phone waiting to sort.anywsy management sorted it for us. Pricing seems very good. Trip choices very good. Hotel categories nice to have choice. Our sri lanka trip with them was amazing 👏
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Posted 6 months ago
Hi Gill, Thank you very much for taking the time to share such a detailed review and for choosing Exoticca again for your travels 😊 We’re delighted to hear that your Sri Lanka trip was amazing and that you found our pricing, trip choices, hotel categories, and overall booking process appealing. We’re truly sorry for the confusion you experienced during the flight and luggage selection process, as well as for the long waiting time when contacting customer service. We appreciate you pointing this out, as feedback like yours helps us identify where we can improve the clarity of our booking flow and the customer experience. We’re glad our management team was able to resolve the situation for you in the end. Thank you again for your trust in Exoticca, and we look forward to being part of your next adventure! Regards, Exoticca
Posted 6 months ago
We have just booked our second tour with exotticca. Online booking easy to use. However please take caution when booking flights as we felt misleading. It states you can book luggage after choosing flights.so as we scrolled the flights became 2 stops so we stopped and booked the flight without additional luggage.turns out we should have scrolled lower. We then rang customer services 45 mins waiting on phone waiting to sort.anywsy management sorted it for us. Pricing seems very good. Trip choices very good. Hotel categories nice to have choice. Our sri lanka trip with them was amazing 👏
Helpful Report
Posted 6 months ago
Hi Gill, Thank you very much for taking the time to share such a detailed review and for choosing Exoticca again for your travels 😊 We’re delighted to hear that your Sri Lanka trip was amazing and that you found our pricing, trip choices, hotel categories, and overall booking process appealing. We’re truly sorry for the confusion you experienced during the flight and luggage selection process, as well as for the long waiting time when contacting customer service. We appreciate you pointing this out, as feedback like yours helps us identify where we can improve the clarity of our booking flow and the customer experience. We’re glad our management team was able to resolve the situation for you in the end. Thank you again for your trust in Exoticca, and we look forward to being part of your next adventure! Regards, Exoticca
Posted 6 months ago
The company was superb Sadly Air France not!! A company I have already booked 2 more trips with
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Posted 7 months ago
Hi Malcolm, Thank you so much for taking the time to provide feedback! Regards, Exoticca
Posted 7 months ago
All good.
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Posted 7 months ago
Hello, Thank you for sharing your positive experience with Exoticca. Regards, Exoticca
Posted 7 months ago
A good discussion with the Exoticca agent to arrive at the right combination of price and specification for our forthcoming African trip.
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Posted 7 months ago
Hello Nicks, Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. Regards, Exoticca
Posted 7 months ago
Easy and quick to explore the webpage
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Posted 7 months ago
Hello Nancy, Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. Regards, Exoticca
Posted 7 months ago
Amazing time I had in Jordan the guides hotels trips etc.Everything was taken care off.Amazing price for what we got.Would definitely use Exoticca again!
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Posted 7 months ago
Helllo, Thank you so much for taking the time to provide feedback! Regards, Exoticca
Posted 7 months ago
Our trip to Peru and Ecuador was fantastic, we did Lima, Machu Picchu, the Sacred Valley, Cuzco before heading to Quito in Ecuador and a few days in the Amazon. We then went to the Galapagos before returning to Guayaquil in Ecuador. The airport meet and greet was very good and all of our charm hotels were very clean and comfortable with some being quite luxurious. All the guides were good and very knowledgeable, the only problem we had was with one Exoticca representative who was very pushy about us booking onto a non included trip. We had a lot of problems prior to going as we had been checked onto BA and AA with no checked luggage, although we had checked luggage on all of our internal flights. In the end and after a lot of phone calls, we went with cabin luggage only. It would have cost us £260 each to check bags at the airport for the outward and the return journey. We were never given the option to book as checked luggage, so check before you book! The inclusive trips were very good but some of the extra trips are just repeats of the inclusive ones with perhaps a boat trip included. Don’t be rushed into booking a trip until you’ve checked exactly what it includes, I include the Galápagos Isla Lobos and the 360 tours in that comment. Having said that the Sacred Valley tour and the dinner and entertainment tours in Peru were well worth doing. Just check that you are physically able to do some of the terrain, we were but many struggled. Get an eSIM as exploring the cities with google maps is a cheap and enjoyable way of getting around. Also google what’s on in the area when you have a free day. It’s so cheap to get an Uber to great places that might not be included in the tour. Also google laundries near me, we had a big bag of laundry done for just 3 dollars, it was just a couple of streets away. Exoticca put on a fantastic trip and we thoroughly enjoyed it.
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Posted 7 months ago
Hello Diane, Thank you so much for taking the time to provide feedback! Regards, Exoticca
Posted 7 months ago
Well organised trips with knowledgeable guides good accommodation and iconic locations visited.
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Posted 8 months ago
We went on the 10 day Egypt trip recently - it is hard work with lots of early mornings to get to see all the sights but it is worth it. Just be prepared for long early starts and long days. Our guide was Medhat who was excellent. Two things that disrupted the trip 1) The Seven Seas Jolie Bay Hotel in Herghada is not in Herghada as advertised and it is of poor quiality compared to the other hotels used on the trip. 2) On the penultimate day, after a 7 hour bus ride back to Cairo the last thing you want to do is go to a bazaar - suggest Exoticca change it so you go back to the hotel in Cairo and then go on your chosen tour (if you have chosen one), no one wanted to go to the Bazaar anyway. We bought tickets for GEM during the trip and for some reason the main Exoticca office did not get the notifications so we had to argue for nearly 2 hours to get it sorted with the rep who had no clue what was going on. It was sorted, but it was slightly frustrating to have to go through all this on the last day after a 7 hour bus journey that started at 4am! It was a good trip, and it was well managed but for a few wrinkles. Also the group we had was about 14 so good size and all the people were so friendly. I will use Exoticca again for other trips. Egypt is done now though :>
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Posted 8 months ago
Hi Stef, Thank you for sharing your detailed feedback on your 10-day Egypt trip. We’re glad to hear you enjoyed the sights, found Medhat to be an excellent guide, and had a friendly group experience. We also appreciate your constructive comments regarding the hotel in Hurghada, the bazaar timing in Cairo, and the GEM ticket issue—your insights help us improve future trips. We’re delighted that overall the trip was enjoyable and well managed, and we look forward to helping you plan your next Exoticca adventure! Regards, Exoticca
Posted 8 months ago
For the price my holiday to China was excellent value. The guided tours were very good,some days were very long especially if you did the optional tours in the evenings. In general the hotels were of a good standard,although one in Jungshuo needed updating. Guides were good,except one who constantly stride off forgetting that most of the guest were in their 60s and 70s. And failed to use his Exoticca flag. Overall had a great time.
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Posted 8 months ago
Hi Anthony, Thank you for sharing your detailed feedback! We're delighted to hear that you found your holiday to China excellent value and enjoyed the guided tours and overall hotel quality. We appreciate your comments regarding the long days, the hotel in Yangshuo, and the guide’s pace and visibility. Your insights help us improve. We're very glad you still had a great time overall! Regards, Exoticca
Posted 8 months ago
Another great experience dealing with Exoticca. Having done some research, I decided that their trip to Morocco was where I wanted to go - but I did have some questions. Mark contacted me, arranged, a callback, & very warmly & professionally answered my queries & made booking easy & painless. Thank you Mark! Having been on 2 previous trips with the company, I can highly recommend them for quality, value, amazing staff and great attention to detail. I’m looking forward to an Exoticca trip to Asia in January, & now Africa later in the year. Amazing!!
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Posted 8 months ago
Hi Máire, Thank you so much for your wonderful review! We're delighted to hear that Mark was able to support you warmly and professionally, and that booking your Morocco trip was smooth and easy. It means a lot to know you’ve enjoyed multiple journeys with us, and we can’t wait to accompany you on your upcoming adventures in Asia and Africa! Regards, Exoticca
Posted 8 months ago
Exoticca is rated 4.6 based on 1,105 reviews