“For the price my holiday to China was excellent value. The guided tours were very good,some days were very long especially if you did the optional tours in the evenings.
In general the hotels were of a good standard,although one in Jungshuo needed updating. Guides were good,except one who constantly stride off forgetting that most of the guest were in their 60s and 70s. And failed to use his Exoticca flag.
Overall had a great time.”
Hi Anthony,
Thank you for sharing your detailed feedback! We're delighted to hear that you found your holiday to China excellent value and enjoyed the guided tours and overall hotel quality. We appreciate your comments regarding the long days, the hotel in Yangshuo, and the guide’s pace and visibility. Your insights help us improve. We're very glad you still had a great time overall!
Regards,
Exoticca
“Another great experience dealing with Exoticca. Having done some research, I decided that their trip to Morocco was where I wanted to go - but I did have some questions. Mark contacted me, arranged, a callback, & very warmly & professionally answered my queries & made booking easy & painless. Thank you Mark! Having been on 2 previous trips with the company, I can highly recommend them for quality, value, amazing staff and great attention to detail. I’m looking forward to an Exoticca trip to Asia in January, & now Africa later in the year. Amazing!!”
Hi Máire,
Thank you so much for your wonderful review! We're delighted to hear that Mark was able to support you warmly and professionally, and that booking your Morocco trip was smooth and easy. It means a lot to know you’ve enjoyed multiple journeys with us, and we can’t wait to accompany you on your upcoming adventures in Asia and Africa!
Regards,
Exoticca
Hi Lynne,
Thank you so much for your kind words! We're delighted to hear that our app helped you feel organized and supported throughout your trip to Japan. We're thrilled you had such a great time!
Regards,
Exoticca
“not travelled as yet but my booking experience with Maya today was smooth and so decided to go ahead and book the tour to Peru/Argentina/Brazil . Hopefully the tour will run smoothly as our booking experience.”
Hi Gregory,
Thank you for your feedback! We’re delighted to hear that your booking experience with Maya was smooth and enjoyable. We’ll do our best to ensure that your upcoming tour to Peru, Argentina, and Brazil is just as seamless and memorable as your booking experience.
Regards,
Exoticca
“Great holiday, Karan, our guide was excellent, he went over and above to be helpful
Unfortunately the guide we had for our safari could not speak English which wasn’t great as had no idea what he was telling us.”
Hi,
Thank you for your feedback! We’re delighted you enjoyed your holiday and Karan’s guidance, and we appreciate your comments regarding the safari guide so we can continue to improve our services.
Regards,
Exoticca
“The trip was very interesting and well organised. The hotel choices were good. And the reps were very good although he had difficulty locating them during transfers.The package was good value. My main bug bear was not being met by a representative at our arrival
destination. Having travelled For 20 odd hours and spent a great deal of money I really hoped someone would be at the meeting point as promised this did not occur and I had to make several phone calls in order to arrange our pick up.
However, a special mention to our last guide Edison who was excellent”
Hi Howard,
Thank you for sharing your detailed feedback. We’re delighted to hear you enjoyed the trip, the hotel selections, and found the experience well organised and good value. We sincerely apologise for the inconvenience you experienced on arrival — we understand how important a smooth start is after such a long journey. Your comments have been shared with our operations team to ensure this does not happen again. We’re also very pleased to hear that Edison made such a positive impression — we’ll be sure to pass along your kind words to him.
We truly appreciate your feedback and hope to welcome you on another Exoticca adventure soon!
Regards,
Exoticca
Hi Vijay,
Thank you for your continued trust in Exoticca! We’re so pleased to hear that you appreciate our well-structured itineraries and excellent customer service. It’s wonderful to know our team was able to assist you with all your questions. We look forward to planning your next adventure with us!
Regards,
Exoticca
“I booked a trip to Turkey/ Anatolia, I did not expected the hotel in Istanbul to be 1 hour from city center, also I had to pay attention to luggage allowance, only a 3kg underseat was included. However, having all lunches in petrol stations ( even if some restaurants were not bad) was disappointing.”
Hi,
Thank you for sharing your feedback. We’re sorry to hear that some aspects of your trip did not meet your expectations, including the hotel location, luggage allowance, and meal stops. We appreciate your comments and will take them into consideration to improve our future itineraries. We hope that, despite these issues, you were able to enjoy the highlights of your Turkey/Anatolia trip.
Regards,
Exoticca
Hi,
Thank you for your feedback! We appreciate your patience and are glad to hear you enjoyed our customer service and found great value in your experience. We look forward to assisting you even more promptly on your next adventure with Exoticca!
Regards,
Exoticca
Hi Rod,
Thank you very much for your feedback! We’re glad to hear you found the trip well organized and good value for money. We look forward to welcoming you on another adventure soon!
Regards,
Exoticca
“We had an excellent experience in Jordan. The trips were well planned and the guides were very knowledgeable and helpful! We’re already looking at our next trip with Exoticca!”
Hi,
Thank you for your feedback! We’re delighted to hear you had an excellent experience in Jordan and enjoyed the well-planned trips and knowledgeable guides. We can’t wait to help you plan your next Exoticca adventure!
Regards,
Exoticca
Hi,
Thank you for your feedback! We’re glad to hear that your booking experience was easy and hope your first trip with us was enjoyable.
Regards,
Exoticca
“Exoticca have always offered good value trips and this is our 5th or 6th trip with them they have an efficient booking process and helpful staff to take you through the booking of trips with advice on additional excursions”
“Exotica trip to jordan, guide, driver and sites excellent. Hotels rooms good but to far apart for morning pickups and food absolutely awful. Eat out it costs virtually nothing and the same food is cooked really well the same applies to tea and coffee.”
Hi,
Thank you for your honest feedback! We're glad you enjoyed the guide, driver, and sites in Jordan. We'll definitely share your comments about the hotel locations and food with our team to keep improving the experience.
Regards,
Exoticca
“Tour offers excellent value for money. All superior accommodation was good and they opened breakfast for very early starts. Very little down time but you could add nights onto the trip at the end. And got to see everything we wanted”
Hi,
Thank you for your review! We're glad to hear you enjoyed the superior accommodations and found the tour to be a great value. It's wonderful that you got to see everything you wanted — we hope to travel with you again soon!
Regards,
Exoticca
Hi Mary,
Thank you for your great feedback! We're glad to hear the trip closely matched the itinerary and that you enjoyed the service and our brilliant guides. We appreciate your note about luggage and flight details — it's a helpful reminder, and we'll make sure to clarify this better in the future. Hope to have you travel with us again soon!
Regards,
Exoticca
“The trip was very well organized. This was the main point of my trip, and we had no waste of time during this trip.
One hotel (Gerasa) had lower standard, but the other hotel (Petra Town Seasonal Hotel) was very good and the food was excellent.
The guide was very friendly and knowledgeable.
The transport was excellent.”
Hi Sara,
Thank you for your detailed feedback! We’re glad to hear the trip was well organized and that you felt your time was well spent. We appreciate your comments about the hotels and will share your compliments with the guide and transport team. Hope to welcome you again soon!
Regards,
Exoticca
“Excellent trip to Albania with a very informative and helpful guide (Edmond).
Achieved a good balance between travel, visits to towns, coastal region and cultural sites in the allotted time.
Could have made the trip a day or two longer to enable more time in places such as Berat.”
Hi Michael and Marie,
Thank you for your excellent feedback! We're glad you enjoyed the balance of culture, coast, and exploration in Albania, and that Edmond made your experience even better. Your suggestion about adding more time in places like Berat is much appreciated and will be taken into account!
Regards,
Exoticca