“It was really straight forward to book our trip. All questions were answered. This is our fourth holiday with exotica, everything has always worked as it should. We can’t fault the value for money with this company.”
Hello John,
Many thanks for the 4-star rating. If you have any specific feedback or suggestions on how we can improve, feel free to share. We're always happy to make things better for our customers!
Regards,
Exoticca
“Just booked a holiday to Far East Asia. Great service from all the staff I dealt with and very much looking forward to the trip.
Did Argentina/Patagonia with Exoticca on my last trip and that was fabulous, as long as this one comes near that experience we’ll be more than happy.
Many thanks
Wyn”
Hello Wyn,
Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Regards,
Exoticca
“Great trips to Turkey, Morocco, Egypt and a booking for India, which is scheduled for November.
Exoticca have proved to be an excellent choice for our travels. They have provided fast, efficient booking processes and well organised travel and transfer arrangements. Probably the most outstanding feature of their tours is the quality and professionalism of their guides. Wonderful, friendly, local experts who really enhance the excursion programs offered.”
Hi Steve,
We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!
Regards,
Exoticca
“So far so good had a few questions that an adviser helped with over the phone and we then booked China trip online only concern at the moment is what hotels we actually stay in”
Hello SA,
We’re glad that you enjoyed your extraordinary Exoticca booking experience! Your hotels will be confirmed closer to departure and will be part of the list provided in your documents. You will be notified as soon as this happens.
Regards,
Exoticca
“So far so good. Emily helped us book our trip to Jordan. She was polite and efficient, She found us a good price, arranged our flights.
We look forward to the next step - our holiday”
Hi Dawn,
We appreciate your feedback and are delighted to know you enjoyed our booking experience. Your satisfaction is our top priority, and we look forward to serving you again soon.
Regards,
Exoticca
Hello Peter,
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Regards,
Exoticca
“Booked a trip to Jordan having abandoned booking a trip to South Africa. The reason being that initially the price is good, then you get to the extras and the site for both trips is really confusing as to whether some of the extras are included in the standard trip or need to be added. The South Africa trip was particularly obscure. Even the Jordan trip is very unclear- why would I need to book a meal on arrival when I arrive at 1 am? And why would I need to pay £120 for early access to my room when I am arriving late anyway. Is this just a ruse to get money? It should certainly be much more clear.
On the positive side the tour looks interesting. I’m will write a review again when in return, in the mean will book the South Africa trip elsewhere”
Hello Gary,
Thank you for your review.
We would like to highlight that an early check-in is sometimes requested when guests arrive on late flights, to avoid the waiting time to access the room. With early check-in, you can use the room and rest immediately upon arrival.
The included tours are listed in the Trip Summary as such. However, supplementary tours are also available and listed with the price per passenger. These can be booked up to 30 days before departure.
We have alerted our support team, and they will be in touch with you soon regarding all the points raised.
Regards,
Exoticca
“When I was booking my trip, they misspelled my last name. When I attempted to get them to correct the issue a few hours later, they asked me to send my passport which I did. After a week, I did not receive any communication from them. It was very frustrating to communicate with them and I feel their customer service was extremely lacking. There were long waits on the phone attempting to reach customer service. I felt like they took my money and didn’t even try to communicate until a week before the trip.”
Hello,
Thank you for your review, We are sorry to hear that you experienced service issues after making your booking. Making changes to tickets can take time and the team will always try their best to get this done as quickly as possible for you.
We are going to have a dedicated agent reach out to you to address your concerns.
Regards,
Exoticca
“The price of the trip to Peru was more than reasonable. I received great service from Ruth on the phone; she had all the answers and was very friendly and efficient.”
Hello Steve,
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your booking experience with us. Your kind words mean a lot to our team!
Regards,
Exoticca
Hello,
Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with!
Regards,
Exoticca
“We went to India last May with Exoticca. We had a great time, the itinerary was well put together, the hotels were mostly good although we changed the one in Delhi. The hotel was in the business district with nothing close by and no bar facilities. We complained and the guide organised another hotel which we paid substantialy more for and more than if we had booked it direct. We pointed this out to Exoticca on our return and received a voucher by way of compensatiom.
We have just booked China 360 with them and are very happy with the service from Meri on the phone. Everything was double checked before payment and all the information regarding the visa was given. Looking forward to having the same great time as we had in India. Would definitely recommend.”
Hello Carol,
Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Regards,
Exoticca
