“Knowledgeable and helpful customer service staff supported me to book the trip and being able to hold the price for 24hrs enabled my travel partner to check all details were correctly entered as well.”
Hello Tracy,
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your booking experience with us. Your kind words mean a lot to our team!
We look forward to welcoming you on your trip.
Regards,
Exoticca
Hello,
We’re really grateful and appreciate you taking the time to share your rating with us. Your kind words mean a lot to our team!
Regards,
Exoticca
“Excellent customer service, price, delivery and refunds. Helpful and obliging staff.
We have enjoyed trips to Costa Rica, Equador and the Galapagos. Looking forward to visiting Iceland next.”
Hello,
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!
Regards,
Exotica
“Spoke to Vin today and booked a holiday. He was extremely helpful and clear as to what was included and the price of the holiday. In terms of customer service 10 out of 10.”
Hello Shelia,
Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know! Your kind words mean a lot to our team and we look forward to welcoming you on your trip!
Regards,
Exoticca
“The agent explained everything very clearly and answered all my questions about the tour. Everything looked and sounded so exciting that I hardly needed time to consider. The cost was extremely competitive and once I had accepted the quote, I was really I impressed with the administration and online information package. It gives me great confidence that the tour will be first class! Looking forward to everything.”
Hello,
We appreciate your feedback and are delighted to know you enjoyed our booking experience. Your satisfaction is our top priority, and we look forward to serving you again soon!
Regards,
Exoticca
“Great customer when booking my tour to Morocco. The customer service person was knowledgeable and answered all my questions. I'm excited about the trip!”
Hello,
We’re really grateful and appreciate you taking the time to share your rating with us - we cant wait to welcome you on your adventure!
Regards,
Exoticca
“I have booked with Exoticca before went to China was very good no problem at all everything was organised very well
I have booked to go to Peru Argentina & Brazil in Narch this coming March
Everything was so smooth and very helpful
I just booked my next year to Vietnam & Combodia again very helpful and understanding
Thank you guys for doing a great jobs
Thank you Yasmin and Ellias
Keep up the good work”
Hi Sitara,
We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!
Regards,
Exoticca
“Austin was just lovely - nothing was too much trouble for him. It was clear that he was extremely well informed and was able to answer every question before and after booking.
Prior to booking, I had researched the cost of various tours to Columbia - no company could compete with Exoticca on price and flexibility.”
Hi Kim,
We are so glad you had a positive experience with Exoticca. Your support is invaluable to us. Looking forward to seeing you again soon!
Regards,
Exoticca
“I have only got to the booking stage, but had really clear helpful advice and information and a call back once I had a chance to discuss with my partner at which point I went ahead and booked. Thank you Manuel”
“I have done three tours with exotica two were excellent to Ireland and Japan !
I had huge problems with Peru Ecuador due to the local tour operators who stole me money cards passport in machu pinchu and left me stranded in Peru ! My family remitted and I wax able to join the tour after an emergency' passport issued but local Peru and Ecuador operators were trrrible and there was no HSBC’s in either country ! I also think my tour guide stole my money in MP as she didn’t report the theft but they reported it later in Cusco but it was a torture and god helped !
I found both Irish and Japan yours excellent and I find the booking process is very good too !
Peru was a problem they said if I had booked locally they would have helped me but not with exotica !
So really I was caught between two companies who seemed not friendly or interested!
With the crime in Peru Ecuador I am glad I am alive and returned home !
Despite a disastrous holiday in”
Dear Usman,
Thank you for sharing your feedback.
We are sorry to hear that you had such a negative experience in Peru. According to our records, we initiated an investigation into this matter, and the resolution was communicated via email on November 21, 2023, providing a detailed explanation and a proposed solution.
Additionally, we would like to thank you for your kind words regarding your trips to Ireland and Japan.
Regards,
Exoticca
“Just booked our second trip with this company! Great value for money, always super helpful and quick getting back to you if you have any queries. Contrary to some reviews you can choose to pay using either credit card or bank transfer! Fabulous itineraries on offer! Great company, I would highly recommend!”
Hi,
We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next holiday even better, please let us know.
Regards,
Exoticca
“Impossible to get through to customer services, they do not answer the phone, and when we finally got through on the same morning we made the booking, we were not able to upgrade level of hotel selection, which seems illogical as it's more income for the travel company. Now awaiting a response to my email, promised within 5 days. There appears to be no "back office" supporting this travel company. This makes me very concerned about their ability to deliver what is promised in the itinerary.”
Hi,
Thank you for reaching out. Due to a higher volume of contacts, we're currently experiencing some delays in our response times. We apologize for any inconvenience this may have caused and want to assure you that we're working to strengthen our team to prevent this from happening in the future.
We've shared your feedback with the relevant team, and you should receive a reply to your email shortly.
We truly appreciate your understanding and patience.
Regards,
Exoticca
“Booked two trips with Julia.
Very helpful , efficient and a loveky manner.
Let’s hope the trips are as good as the customer service/ sales team. 😂🤞🏼
Thank you.”
Hi,
We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!
Regards,
Exoticca
