“The agent Pena was very helpful and great advice on what to add to our trip to Portugal to add enjoyment . We had an unusual request , flying from England not Canada to Portugal . We are looking forward to our trip . Great service . Thanks Donna”
“This was the first time using Exotica and wont be the last.
We did the Peru and Ecuador tour and the organisation and information was expception. From the list of pick up times to all our escourts being at the right place at the right time.
We could not have figured out this trip without a lot of effort and confusion if we did it on our own.
Can't wait for the next trip!!!!”
Hi Ross,
Thank you for sharing your experience with us! We are thrilled to hear that you had a great time on your trip to Peru and Ecuador. We look forward to welcoming you back soon!
Regards,
“This is the second trip we have booked with Exottica. We were so impressed with the Jordan & Hashemite KIngdom tour that we booked this one.
Everything went smoothly and on time.
Booking is easy too, very helpful.”
Hello,
Wow! We're delighted with your review and thank you for trusting Exoticca. We hope to continue providing you with incredible experiences on future trips.
Regards,
“The information provided on line and the booking procedure are excellent. The process is simple to handle even for a techno fob! I have. Travelled with this company before to Egypt and felt safe, well looked after and constantly informed and reassured. I have no hesitation in trusting Exoticca again to visit Turkey.”
“We missed our ajoing flight because not enough times between flights .Our meet and great never showed up .missed our half day tour of Lisbon because nobody let us know were the meeting point was .pickup never showed up after train to Porto . no information was given to us on boats name or what pier it was located . Had to cab it all around Porto looking for the right boat .Hotels were changed and nobody told us about that .we had to arrange our own rides . Spent 3.5 days at the pier in Porto it was supposed to be a 7 day cruise . we payed 2.5 times more that what the cruise actually cost . our travel agent gave us no information on the trip details or changes .T he hole trip was a complete disaster to Portugal .”
Hi John,
We're sorry you had such an unpleasant experience on your recent trip to Portugal. We strive to deliver an enjoyable, memorable, and high quality holiday for our customers. In this case, we clearly fell short. So that one of our representatives can provide additional assistance and try to make this right for you, please submit an inquiry here http://exoticca.com/contact
Once again, we apologize for our failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us.
Regards,
Exoticca
“Perfectly planned and coordinated Great balance of sight seeing, and resting time. Fantastic and knowledgeable guides. Great sight seeing trips and fantastic beach hotel.”
“A positive travel experience, Florence in customer service was very helpful and we had an amazingly knowledgable and thoughtful guide in Norway (Eduardo), and a confidence inspiring driver throughout the trip (Arturas) we visited many beautiful sites in Norway and the optional fjord cruises were excellent.”
Hello Nicolas,
We’re humbled by your support and look forward to being your preferred choice for extraordinary travel experiences in the future.
Regards,
Exoticca
“My recent trip to Norway with Exoticca was incredibly fulfilling. I had all the tour information available with me on the app including my flight timings, important documents, things to know, etc. which really made things very convenient on the tour. The choice of destinations was excellent throughout. The guide Alessandro was super helpful and always went out of his way to ensure we have a great experience. I thought that the tour had the right balance between travel and rest giving us enough time to have a wholesome experience in a place as beautiful as Norway. I look forward to travelling more with Exoticca in the future.”
Hi Jaideep,
We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!
Regards,
Exoticca
“I haven't yet travelled with Exoticca. I booked my trip over the phone. Caroline was helpful with the booking. Answered all my questions helpfully and immediately emailed all of the required information to me. Very short holding time for the call.”
Hi J,
We are so glad you had a positive experience with Exoticca. Your support is invaluable to us. Looking forward to seeing you again soon!
Regards,
Exoticca
“Good customer service by Maya.
Very competitive tour price.
We have been 3 times before and just booked 4th time with Exoticca.
Complete stress free and value for money holiday..”
Hi,
We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!
Regards,
Exoticca
Hi Dave,
Thank you for your review. At Exoticca, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.
Regards,
Exoticca
“Melanie was very patient and helpful . She provided a couple of options for the package to ensure the best deal . She was informative about the finer details of the holiday . The whole process was i no simple and stress free .”
Hi Pat,
Thank you so much for your review. We’re humbled by your support and look forward to being your preferred choice for extraordinary travel experiences in the future.
Regards,
Exoticca
“Melanie was very patient and helpful . She provided a couple of options for the package to ensure the best deal . She was informative about the finer details of the holiday . The whole process was i no simple and stress free .”
Hi Pat,
Thank you so much for your review. We’re humbled by your support and look forward to being your preferred choice for extraordinary travel experiences in the future.
Regards,
Exoticca
“I booked a vacation package with a travel agent by phone. He booked the wrong vacation package even though I specified which package I wanted. The agency was closed so I sent emails and followed up by phone yesterday. I received a response today saying that they cannot change my vacation package and could only offer a partial refund if I wanted to change it.
https://www.exoticca.com/us/tours/spain/15969-madrid-andalusia-valencia-barcelona - This is the vacation package I wanted.
https://www.exoticca.com/us/tours/spain/14597-self-guided-tour-of-madrid-barcelona - This is the one that was booked for me.
Very different packages considering one is guided with 4 cities and the other is self-guided with only 2 cities. I specifically had the 4 city one in my account and told the agent that's the one I wanted. I know he was able to see it because he could see the flights I picked. I SPECIFICALLY said I did NOT want the self guided vacation package and I asked him to make sure that was not the one he was booking for me. He said it wasn't. When I get the itinerary in my email after paying, it showed the self-guided vacation package. Now they're saying they made no mistake and that was the package I picked and they can only give a partial refund if I would like to change it. This is the first and last time I book with deceitful company. This was supposed to be my honeymoon and now it's a nightmare.”
Hi Ashley,
Thank you for sharing your experience. We are sorry to hear that you are not satisfied with our services.
Please note that we have now reviewed the call you had with our agent at the time of booking. Based on the recording, we can confirm that the booking was made accurately according to the information provided during the call.
We can see that a dedicated agent is currently in contact with you via email. In order to provide you with the support you need in a fast and efficient manner, we will continue to communicate with you through that channel.
Regards,
Exoticca
“Mila is a credit to Exoticca, she is so patient and calm, understands what is important to you and delivers it in the loveliest way. Mila booked our trip to India a couple of years ago and we had an amazing holiday. We are really looking forward to our China trip!”
Hi Margaret,
Thank you so much for your review. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.
Regards,
Exoticca
“When we wanted to discuss a potential holiday we got through to an agent quickly. He was knowledgeable and helpful and price-locked the holiday for 24 hours for us so we could give it our final consideration. He called us back the following day at the given time and it was all booked very easily.”
“I have booked numerous Exottica tours over the past 8 years. I have always found their customer service to be first class. They provide very well organised, high-quality guided tours at highly competitive prices.
Their travel experts are always very polite and extremely helpful. This was exemplified by Carolina, who just arranged a trip to Uzbekistan - our 8th booking with the company.”
Hi Parmeshwar,
Thank you for your amazing review! We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. It’s always a pleasure — we’re looking forward to your 9th trip with us!
Regards,
Exoticca
“The Agent was very helpful in booking the holiday. I had expected to have some difficulty in using my Exotica credit for another person. However, Emma made it very simple to do so, well done to her. I would use Exotica again for my travel plans.”
Hi David,
We are so glad you had a positive experience with Exoticca. Your support is invaluable to us. Looking forward to seeing you again soon!
Regards,
Exoticca