“Melanie was very helpful with our booking and even reinstated travel credit that had expired just a few days earlier. Simple and smooth booking and payment process.”
“I had a problem making a payment online. My travel agent Henry was very patient in helping me get the payment done. The Customer Service has been outstanding. I was having trouble with the website only to find out most of Exoticca's emails were going to my "Other" inbox, which I rarely check. Exoticca had, in fact, followed up masterfully on everything it should have done. I also want to add that, in looking over the prices, Exoticca offers good value for money travel options. I'm already planning a second trip -- just need a moment to get to it.”
Hello Rosemary,
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We look forward to welcoming you on your adventure!
Regards,
Exoticca
Hello Sally,
Thank you for sharing your positive experience with Exoticca. We look forward to welcoming you on your Exoticca adventure!
Regards,
Exoticca
“Exoticca personnel are really attentive to detail. Ive just booked my second tri to Asia. People I met on my first trip to China were on their 4th and 5th tours with Expticca. Clear endorsement of confidence in the company.”
Thank you so much for taking the time to leave us feedback. We are delighted to know you enjoyed our curated experiences. Your satisfaction is our top priority, . We can’t wait to have you back and create more wonderful memories together!
Hello Mr. Philip,
Thank your review. We’re sorry to hear you’ve had difficulties reaching our support.
We’ve noted that one of our agents has already contacted you today regarding your luggage request. Rest assured, your request is currently being processed, and we’ll be in touch with more details as soon as possible.
We appreciate your patience and understanding.
Regards,
Exoticca
Hi,
Thank you so much for your kind feedback! We're thrilled to hear that you found the booking process easy and efficient, and that you enjoyed the surprise discount! We hope you have an amazing trip, and we're here if you need anything else!
Take Care,
Exoticca
Hi Wendy,
Thank you for your feedback! We're glad to hear that you found our website easy to use and that our representative could assist you with your booking. We’re always here to help and appreciate your kind words!
Best Wishes,
Exoticca
Hi,
Thank you for your feedback! We’re glad to hear you found our prices competitive. We apologize for the wait time when reconnecting with the booking agent and appreciate your patience. We’re always working to improve, and your input helps us do so!
Kind Regards,
Exoticca
Hello Mary,
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us positive, we look forward to welcoming you on your Exoticca adventure!
Regards,
Exoticca
“Super responsive over the holiday period, gave really good information about the trip I wanted to book, and super nice and pleasant to deal with. Thank you Annie!”
Hello,
Many thanks for the 5-star rating. Your kind words means a lot to our team. If there’s anything we can do to improve our offering, please let us know!
Regards,
Exoticca
“Just booked a river cruise on the Danube. Good service and a very competitive price. We travelled to South Africa with Exoticca last year and were delighted with the whole experience.”
Hello Lis,
Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Regards,
Exoticca
Hello,
Thank you so much for taking the time to review us. We are happy to hear you are pleased with the service and look forward to welcoming you on your trip!
Regards,
Exoticca
Hello Beverly,
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We are happy to hear you are pleased with the service and look forward to welcoming you on your first Exoticca adventure!
Regards,
Exoticca
“Customer service representative was very pleasant and helpful. I have found the price very competitive and the trip I took to Peru was excellent. Covered so much and everything went smoothly. Looking forward to Uzbekistan trip this year”
Hello Alex Mc,
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!
Regards,
Exoticca
Hello,
Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know! We look forward to welcoming you on your trip.
Regards,
Exoticca
