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Exoticca Reviews

4.4 Rating 582 Reviews
86 %
of reviewers recommend Exoticca

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Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 19th May 2023
Anonymous
Exoticca 1 star review on 19th May 2023
Anonymous
Exoticca 1 star review on 28th April 2023
A. N
Exoticca 1 star review on 28th April 2023
A. N
21
Anonymous
Anonymous  // 01/01/2019
I booked a vacation package with a travel agent by phone. He booked the wrong vacation package even though I specified which package I wanted. The agency was closed so I sent emails and followed up by phone yesterday. I received a response today saying that they cannot change my vacation package and could only offer a partial refund if I wanted to change it. https://www.exoticca.com/us/tours/spain/15969-madrid-andalusia-valencia-barcelona - This is the vacation package I wanted. https://www.exoticca.com/us/tours/spain/14597-self-guided-tour-of-madrid-barcelona - This is the one that was booked for me. Very different packages considering one is guided with 4 cities and the other is self-guided with only 2 cities. I specifically had the 4 city one in my account and told the agent that's the one I wanted. I know he was able to see it because he could see the flights I picked. I SPECIFICALLY said I did NOT want the self guided vacation package and I asked him to make sure that was not the one he was booking for me. He said it wasn't. When I get the itinerary in my email after paying, it showed the self-guided vacation package. Now they're saying they made no mistake and that was the package I picked and they can only give a partial refund if I would like to change it. This is the first and last time I book with deceitful company. This was supposed to be my honeymoon and now it's a nightmare.
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Posted 2 months ago
Hi Ashley, Thank you for sharing your experience. We are sorry to hear that you are not satisfied with our services. Please note that we have now reviewed the call you had with our agent at the time of booking. Based on the recording, we can confirm that the booking was made accurately according to the information provided during the call. We can see that a dedicated agent is currently in contact with you via email. In order to provide you with the support you need in a fast and efficient manner, we will continue to communicate with you through that channel. Regards, Exoticca
Posted 2 months ago
Mila is a credit to Exoticca, she is so patient and calm, understands what is important to you and delivers it in the loveliest way. Mila booked our trip to India a couple of years ago and we had an amazing holiday. We are really looking forward to our China trip!
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Posted 2 months ago
Hi Margaret, Thank you so much for your review. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. Regards, Exoticca
Posted 2 months ago
When we wanted to discuss a potential holiday we got through to an agent quickly. He was knowledgeable and helpful and price-locked the holiday for 24 hours for us so we could give it our final consideration. He called us back the following day at the given time and it was all booked very easily.
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Posted 2 months ago
Hi, Many thanks for your review. We’ll continue working hard to make every interaction with Exoticca exceptional and memorable. Regards, Exoticca
Posted 2 months ago
I have booked numerous Exottica tours over the past 8 years. I have always found their customer service to be first class. They provide very well organised, high-quality guided tours at highly competitive prices. Their travel experts are always very polite and extremely helpful. This was exemplified by Carolina, who just arranged a trip to Uzbekistan - our 8th booking with the company.
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Posted 2 months ago
Hi Parmeshwar, Thank you for your amazing review! We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. It’s always a pleasure — we’re looking forward to your 9th trip with us! Regards, Exoticca
Posted 2 months ago
The Agent was very helpful in booking the holiday. I had expected to have some difficulty in using my Exotica credit for another person. However, Emma made it very simple to do so, well done to her. I would use Exotica again for my travel plans.
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Posted 2 months ago
Hi David, We are so glad you had a positive experience with Exoticca. Your support is invaluable to us. Looking forward to seeing you again soon! Regards, Exoticca
Posted 2 months ago
Customer service is first class Price is unbearable and you get discounts. Holiday was outstanding went to Uganda 🇺🇬 was amazing everything was spot on Just booked an Albania trip for next year Maya was so helpful and friendly Managed to get a £350 discount on my holiday as well Wi def use again
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Posted 2 months ago
Hi Lisa, We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon! Regards, Exoticca
Posted 2 months ago
Boolking was Smooth and well explained
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Posted 2 months ago
Hi, We’re really grateful and appreciate you taking the time to share your rating with us. Regards, Exoticca
Posted 2 months ago
Booking went smoothly, customer service was excellent
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Posted 2 months ago
Hi, Thank you so much for taking the time to review us. Regards, Exoticca
Posted 2 months ago
Carlos is an amazing guy to work with. He has lots of experience and is very polite and helpful. I look forward to booking more trips with him!
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Posted 2 months ago
Hi Steve, We are so grateful for your kind words and look forward to your upcoming trip! Regards, Exoticca
Posted 2 months ago
Booking process with Manuel was quick and easy. Normally a group booking is quite stressful but he was efficient and polite……I’m hoping the actual holiday will be a reflection of his service!
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Posted 2 months ago
We truly appreciate your support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. Regards, Exoticca
Posted 2 months ago
Great service , helpful with answering questions
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Posted 2 months ago
Hello, We’ll continue working hard to make every interaction with Exoticca exceptional and memorable. Regards, Exoticca
Posted 2 months ago
Called to book a holiday - spoke with Ruth who was extremely helpful making the whole process stress free- it couldn’t have been easier
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Posted 2 months ago
Hello, We’ll continue working hard to make every interaction with Exoticca exceptional and memorable. Regards, Exoticca
Posted 2 months ago
Thank you so much (Pino?sorry if o got your name wrong)for your patience with me and for doing exactly as you said calling me back and giving clear instructions and help I am now very happy with my booking to China!!!and with the great price,super flight times,roll on 2026
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Posted 2 months ago
Hello, Thank you so much for taking the time to provide feedback! Regards, Exoticca
Posted 2 months ago
My initial conversation was with Helen who is lovely. She answered all my queries patiently and professionally. On the day Helen was the forfront of Exoticca and my first time booking was because of her as she gave me lot of comfort and confidence.
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Posted 2 months ago
Hello, We’re humbled by your support and look forward to being your preferred choice for extraordinary travel experiences in the future. Regards, Exoticca
Posted 2 months ago
Melanie was fantastic. Please send her my regards. Juliet
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Posted 3 months ago
Hi Juliet, Thank you so much for taking the time to review us. Regards, Exoticca
Posted 3 months ago
Easy and straightforward booking process
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Posted 3 months ago
Hi, Thank you so much for taking the time to leave us a 5-star review. Regards, Exoticca
Posted 3 months ago
Booked trip Japan in March 2026 Vin was brilliant because of help given with flights ended up booking with him direct
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Posted 3 months ago
Hi Dave, We are so grateful for your kind words and look forward to welcoming you soon! Regards, Exoticca
Posted 3 months ago
I was able to speak to the same sales person each time I phoned about a possible trip. They were very helpful and answered my queries.
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Posted 3 months ago
Hi, Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team! Regards,
Posted 3 months ago
Simon was fantastic! I truly appreciated his professionalism and warm attitude! Highly recommended :)
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Posted 3 months ago
Hi Rosy, Thank you for your support. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. Regards, Exoticca
Posted 3 months ago
Good price holiday. Very helpful agent. Thankyou Beatrice.
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Posted 3 months ago
Hi, Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know! Regards, Exoticca
Posted 3 months ago
Exoticca is rated 4.4 based on 582 reviews