“I booked a vacation package with a travel agent by phone. He booked the wrong vacation package even though I specified which package I wanted. The agency was closed so I sent emails and followed up by phone yesterday. I received a response today saying that they cannot change my vacation package and could only offer a partial refund if I wanted to change it.
https://www.exoticca.com/us/tours/spain/15969-madrid-andalusia-valencia-barcelona - This is the vacation package I wanted.
https://www.exoticca.com/us/tours/spain/14597-self-guided-tour-of-madrid-barcelona - This is the one that was booked for me.
Very different packages considering one is guided with 4 cities and the other is self-guided with only 2 cities. I specifically had the 4 city one in my account and told the agent that's the one I wanted. I know he was able to see it because he could see the flights I picked. I SPECIFICALLY said I did NOT want the self guided vacation package and I asked him to make sure that was not the one he was booking for me. He said it wasn't. When I get the itinerary in my email after paying, it showed the self-guided vacation package. Now they're saying they made no mistake and that was the package I picked and they can only give a partial refund if I would like to change it. This is the first and last time I book with deceitful company. This was supposed to be my honeymoon and now it's a nightmare.”
Hi Ashley,
Thank you for sharing your experience. We are sorry to hear that you are not satisfied with our services.
Please note that we have now reviewed the call you had with our agent at the time of booking. Based on the recording, we can confirm that the booking was made accurately according to the information provided during the call.
We can see that a dedicated agent is currently in contact with you via email. In order to provide you with the support you need in a fast and efficient manner, we will continue to communicate with you through that channel.
Regards,
Exoticca
“Mila is a credit to Exoticca, she is so patient and calm, understands what is important to you and delivers it in the loveliest way. Mila booked our trip to India a couple of years ago and we had an amazing holiday. We are really looking forward to our China trip!”
Hi Margaret,
Thank you so much for your review. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.
Regards,
Exoticca
“When we wanted to discuss a potential holiday we got through to an agent quickly. He was knowledgeable and helpful and price-locked the holiday for 24 hours for us so we could give it our final consideration. He called us back the following day at the given time and it was all booked very easily.”
“I have booked numerous Exottica tours over the past 8 years. I have always found their customer service to be first class. They provide very well organised, high-quality guided tours at highly competitive prices.
Their travel experts are always very polite and extremely helpful. This was exemplified by Carolina, who just arranged a trip to Uzbekistan - our 8th booking with the company.”
Hi Parmeshwar,
Thank you for your amazing review! We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. It’s always a pleasure — we’re looking forward to your 9th trip with us!
Regards,
Exoticca
“The Agent was very helpful in booking the holiday. I had expected to have some difficulty in using my Exotica credit for another person. However, Emma made it very simple to do so, well done to her. I would use Exotica again for my travel plans.”
Hi David,
We are so glad you had a positive experience with Exoticca. Your support is invaluable to us. Looking forward to seeing you again soon!
Regards,
Exoticca
“Customer service is first class
Price is unbearable and you get discounts.
Holiday was outstanding went to Uganda 🇺🇬 was amazing everything was spot on
Just booked an Albania trip for next year
Maya was so helpful and friendly
Managed to get a £350 discount on my holiday as well
Wi def use again”
Hi Lisa,
We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!
Regards,
Exoticca
“Booking process with Manuel was quick and easy. Normally a group booking is quite stressful but he was efficient and polite……I’m hoping the actual holiday will be a reflection of his service!”
We truly appreciate your support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Regards,
Exoticca
“Thank you so much (Pino?sorry if o got your name wrong)for your patience with me and for doing exactly as you said calling me back and giving clear instructions and help I am now very happy with my booking to China!!!and with the great price,super flight times,roll on 2026”
“My initial conversation was with Helen who is lovely. She answered all my queries patiently and professionally. On the day Helen was the forfront of Exoticca and my first time booking was because of her as she gave me lot of comfort and confidence.”
Hello,
We’re humbled by your support and look forward to being your preferred choice for extraordinary travel experiences in the future.
Regards,
Exoticca
Hi,
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!
Regards,
Hi Rosy,
Thank you for your support. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.
Regards,
Exoticca