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Exoticca Reviews

4.4 Rating 585 Reviews
86 %
of reviewers recommend Exoticca

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Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 19th May 2023
Anonymous
Exoticca 1 star review on 19th May 2023
Anonymous
Exoticca 1 star review on 28th April 2023
A. N
Exoticca 1 star review on 28th April 2023
A. N
21
Anonymous
Anonymous  // 01/01/2019
I was able to speak to the same sales person each time I phoned about a possible trip. They were very helpful and answered my queries.
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Posted 3 months ago
Hi, Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team! Regards,
Posted 3 months ago
Simon was fantastic! I truly appreciated his professionalism and warm attitude! Highly recommended :)
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Posted 3 months ago
Hi Rosy, Thank you for your support. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. Regards, Exoticca
Posted 3 months ago
Good price holiday. Very helpful agent. Thankyou Beatrice.
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Posted 3 months ago
Hi, Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know! Regards, Exoticca
Posted 3 months ago
Maya was so helpful in helping me book my holiday to Chile. She answered all my weird and wonderful questions and then held my holiday while I went away to think about it. Great customer service as always. This is my 4th holiday with Exottica and always had good experiences with them
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Posted 3 months ago
Hi, Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with. Regards,
Posted 3 months ago
All went very smoothly when booking the trip.
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Posted 3 months ago
Hi, Thank you! Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. Regards, Exoticca
Posted 3 months ago
Emma was extremely helpful throughout the entire booking process. The price of the holiday was great, looking forward to Norway in October.
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Posted 3 months ago
Hi, Thank you for your review. At Exoticca, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Regards, Exoticca
Posted 3 months ago
Been trying to contact this company with a couple of simple queries about our trip but since I paid the deposit unable to get an answer on the phone, I emailed the guy I spoke to when I booked, no reply, chat is just a bot and doesn't work, online help form very restricted to queries - very poor won't use them again!.
Helpful Report
Posted 3 months ago
Hi, We are sorry to hear that you are not satisfied with our assistance. We would like to clarify that once the booking process is completed, the agent who assisted you during the booking is no longer your point of contact. Instead, you are supported by our dedicated post-sales team. You can reach them via email, by phone, online form or through live chat. One of our agents has already contacted you to double-check if we can still offer assistance with anything. Please check your inbox. Thank you in advance. Regards, Exoticca
Posted 3 months ago
This is the fifth time we have booked our trips with Exoticca. However, Melanie has been the best so far. She was patient, informative, polite, helpful and with a good sense of humour. It was a a delight to discuss our trip with her. Will not hesitate to contact Exoticca again for our future trips and to recommend Exoticca to our friends which we have done in the past.
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Posted 3 months ago
Hi Jean, Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. Regards, Exoticca
Posted 3 months ago
Vin was excellent. He arranged everything efficiently and answered all questions satisfactorily.in fact we will ask for Vin next time
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Posted 3 months ago
Hi, We are so grateful for your kind words and look forward to welcoming you soon! Regards, Exoticca
Posted 3 months ago
Easy to book holiday. Melanie talked us through our options, flight details, costs and optional excursions. All details confirmed on one call, deposit taken and holiday booked.
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Posted 3 months ago
Hi Lindsay, Thank you for sharing your experience with us! We are thrilled to hear that you had a great booking experience. We look forward to welcoming you back soon! Regards, Exoticca
Posted 3 months ago
Mr Agustin Garcia maggi Has been extremely thorough and helpful in aiding a group of us on a trip to china For which we thank him so much in advance
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Posted 3 months ago
Hi Helena, We truly appreciate your support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. Regards, Exoticca
Posted 3 months ago
My first contact with Exoticca was with Cameron 10/10. Very helpful and knowledgeable. Price exceptional.
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Posted 3 months ago
Hi Anthony, Thank you so much for taking the time to review us. Regards, Exoticca
Posted 3 months ago
The rep Austin was great. He put a lovely package together for me and politely waited for few days until I was ready. If this trip turns out to be as good as my China trip with exoticca, I would be well pleased.
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Posted 3 months ago
Hi Murad, We are so grateful for your kind words and look forward to welcoming you soon! Regards, Exoticca
Posted 3 months ago
Customer service was excellent and the team went out of their way to make the booking experience pleasurable.
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Posted 3 months ago
Hi Graham, Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know! Regards,
Posted 3 months ago
We have some holiday with exoticca and we are happy with how they handle our holiday, very supportive staff, they really assist well, the hotels are very good, that’s why we keep going back to exoticca.
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Posted 3 months ago
Hi, Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team! Regards,
Posted 3 months ago
Just want to say a big thank you to Lauren for her time and patience helping us book a trip to Uganda to go gorilla trekking. So excited! We spent time researching other companies but this trip offers other activities which, for us, will give a better experience.
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Posted 3 months ago
Hi Geraldine, Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with. Regards, Exoticca
Posted 3 months ago
Disappointing experience with Exotica, I do not recommend. We recently returned from a trip organized by Exotica. We had high expectations for our 9-day trip package to Italy, but it turned out to be a frustrating disaster. 1. Accommodation: First hotel wasn’t a 4 stars as promised, but the other 2 hotels were nice. 2. Transportation Problems: The poorly coordinated transportation arrangements left us with a lot of hassle. Everyday, we had to arrange our own transportation back to the hotel, which wasted our time and incurred unexpected expenses due to the poor planning. As a result, we couldn’t explore more areas. 3. Activities and Tours: Our tour to the Colosseum was a complete disaster. The tour was scheduled in the middle of the day, which completely ruined our entire day and prevented us from doing anything else. To make matters worse, the tour guide took unnecessarily long time to joke in the burning heat, leaving us exhausted. On top of that, they gave us many free time instead of planning more activities to explore more places. Overall, our experience with Exotica was incredibly disappointing. The lack of professionalism, this trip was more stressful than enjoyable. I would strongly advise potential travelers to think twice before booking with this agency. **Rating:** ★☆☆☆☆ I wish I could this a half star. The trip was ruined by mismanagement and, making it a trip to forget. I hope this review helps others looking for a better travel experiences
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Posted 3 months ago
Hello, Thank you for your review. We’re sorry to hear that your experience did not meet your expectations. We’ve sent you a direct message requesting your booking ID so we can look into the matter and follow up with you as soon as possible. Regards, Exoticca
Posted 3 months ago
Unfortunately I didn’t I catch the name of the sales person but they were extremely helpful, friendly. If the standard of your sales person is an example of your standards I think our trip will be perfect.
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Posted 3 months ago
Hello, Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know Regards, Exoticca
Posted 3 months ago
Once the trip was booked online, I received a phone call from Vin at Exoticca who went through all the details of the trip before taking the deposit. He was very thorough, and the information on my account with the company was also very detailed. Just booked this 2 days ago, but so far impressed by the company
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Posted 3 months ago
Hello IanH, At Exoticca, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Regards, Exoticca
Posted 3 months ago
Right price. Going when and where we wanted. This is the second time I have booked an Exoticca holiday and so long as this one goes to plan will look for more. Thanks to Maya
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Posted 3 months ago
Hello, Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. Regards, Exoticca
Posted 3 months ago
Exoticca is rated 4.4 based on 585 reviews