“We used Exoticca for the first time last November on a trip to Peru and have to say that everything went completely to plan and we had a really enjoyable trip. The guides were all exceptional and really informative and overall we were happy with our holiday and thought it was good value. As a result we booked a further trip to Asia next month. However, so far we have been disappointed in the level of Customer support post booking. We chose a flight that was to arrive in Vietnam in the evening, therefore didn't opt for the early check in that was offered as an extra. Unknown to us, Exoticca later changed our flight to one that arrives early morning. We were not told of this but noticed it when our itinerary was (quietly) updated. When we asked Exoticca if we could book the early check in they simply said NO. Because there were "only" 28 days left until the trip. When I explained that it was their fault that we were in this situation they essentially called me a liar and said that the flights had not been changed and either way they weren't prepared to help. We were told to just wing it. Subsequently it took a single e mail from my wife to the hotel to arrange the early check in - and at a fraction of the price that Exoticca would have charged. Exoticca are more than happy to argue with us over extended e mails but have no interest in ensuring that we have somewhere safe and secure to rest up in a foreign country after almost a full day of travel. We are committed to the Asia trip so will take stock afterwards as to whether we will even consider using this shower again. At the moment they have an awful lot of catching up to do to retain our business in the future.”
Hi Steve,
Thank you for sharing your feedback.
We are sorry to hear that you are not satisfied with our services.
Please be informed that the flights were booked on June 24th, with arrival in Hanoi in the early morning. Although the airline made a modification to the flights, the change was only a 15-minute adjustment.
Please note that flight changes are managed by the airlines, and Exoticca has no control over them.
Regarding our upsells, such as early check-in, please be aware that these must be requested via Exoticca up to 30 days before the departure of the trip for operational reasons. After this period, customers can request any optional services directly with the hotel or local operator.
We also see that several of our agents have been in contact with you regarding this matter.
We appreciate your understanding, and if you have any further questions, feel free to reach out.
Regards,
Exoticca
“Meya ( spelling ?) was very patient answering our questions about the holiday we have now booked to Ecuador .She helped by holding our quote while we sorted various things out and was pleasant throughout.”
Hi,
Thank you so much for your review.
We’ll continue to strive to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable.
Regards,
Exoticca
“We wanted to book a 16 day trip to celebrate our 40th wedding anniversary. In the end we opted for 21 days as Sunnie was so patient with us. We were not rushed or pressed into any booking, she allowed us time to consider all options before making our final decision. Can't wait until we go”
Hi JJ,
Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Also, let us congratulate you on your wedding anniversary.
Regards,
Exoticca
Hello John,
Thank you for sharing your positive experience with Exoticca! We look forward to welcoming you on your Exoticca adventure.
Regards,
Exoticca
“Booked through Secret Escapes for an Exoticca holiday. Constantly on the phone trying to get their paperwork correct as they don't automatically apply the correct discount”
Hi,
Thank you for sharing your experience.
Please rest assured that we are working on it as soon as there is any update regarding this we will reach out to offer further details.
Thank you for your understanding.
Regards,
Exoticca
“Extremely helpful customer service agent. The website was thorough and contains lots of useful information. Booking process really smooth and it was lovely to speak to the agent on the phone regarding the trip. Thank you so much. So excited for our trip!”
Hello Kayleigh,
Thank you for the 5-star rating! We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our customers.
Regards,
Exoticca
“I found the web site very informative and it helped me make my decision in which trip to Peru to choose. The staff when I rang up to ask a few questions were very helpful, I spoke to Maya and rang back a few days later actually book the trip I had discussed with her.”
Hello Mrs Gouldbourne,
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your booking experience with us. Your kind words mean a lot to our team!
Regards,
Exoticca
“Melanie was very helpful with our booking and even reinstated travel credit that had expired just a few days earlier. Simple and smooth booking and payment process.”
“I had a problem making a payment online. My travel agent Henry was very patient in helping me get the payment done. The Customer Service has been outstanding. I was having trouble with the website only to find out most of Exoticca's emails were going to my "Other" inbox, which I rarely check. Exoticca had, in fact, followed up masterfully on everything it should have done. I also want to add that, in looking over the prices, Exoticca offers good value for money travel options. I'm already planning a second trip -- just need a moment to get to it.”
Hello Rosemary,
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We look forward to welcoming you on your adventure!
Regards,
Exoticca
Hello Sally,
Thank you for sharing your positive experience with Exoticca. We look forward to welcoming you on your Exoticca adventure!
Regards,
Exoticca
“Exoticca personnel are really attentive to detail. Ive just booked my second tri to Asia. People I met on my first trip to China were on their 4th and 5th tours with Expticca. Clear endorsement of confidence in the company.”
Thank you so much for taking the time to leave us feedback. We are delighted to know you enjoyed our curated experiences. Your satisfaction is our top priority, . We can’t wait to have you back and create more wonderful memories together!
Hello Mr. Philip,
Thank your review. We’re sorry to hear you’ve had difficulties reaching our support.
We’ve noted that one of our agents has already contacted you today regarding your luggage request. Rest assured, your request is currently being processed, and we’ll be in touch with more details as soon as possible.
We appreciate your patience and understanding.
Regards,
Exoticca
Hi,
Thank you so much for your kind feedback! We're thrilled to hear that you found the booking process easy and efficient, and that you enjoyed the surprise discount! We hope you have an amazing trip, and we're here if you need anything else!
Take Care,
Exoticca
Hi Wendy,
Thank you for your feedback! We're glad to hear that you found our website easy to use and that our representative could assist you with your booking. We’re always here to help and appreciate your kind words!
Best Wishes,
Exoticca