“Nick, based in Barcelona, was our first point of contact and he was excellent. Talked us through everything and we booked there and then.
Management...he's a real asset for your company please give him recognition.
First time with this company so we'll give you more feedback on our return from our Egypt trip next October, but perfect customer care and good value is our impression to date. Things were so clearly explained and questions knowledgeably answered, which is much appreciated when you are approaching 80!! Thank you”
Hi Francis,
Thank you so much for your kind words. We’re delighted to hear that our agent provided such excellent support and made your booking experience smooth and enjoyable. We will certainly pass your praise on to him.
We appreciate your trust in our company for your upcoming Egypt trip and look forward to hearing more feedback upon your return. It means a lot to know that our efforts to provide clear explanations and attentive service are making a difference.
Wishing you a wonderful and memorable journey!
Regards,
Exoticca
“As a regular Exoticca customer I'm pretty comfortable booking holidays online but decided to phone as I had a couple of questions.... Brian was extremely helpful, answered our queries and ensured everything was sorted promptly and to our satisfaction.”
Hi Colleen,
Thank you for taking the time to share your experience. We’re delighted to hear that our agent provided such helpful and attentive support, and that your queries were answered promptly and to your satisfaction.
We look forward to assisting you with your future holidays and hope your next booking is just as seamless.
Warm regards,
Regards,
Exoticca
“Exotica were brilliant, during our adventure. We had action packed days, with amazing guides. We felt very looked after, on what must have been a organisational nightmare.”
Hi,
Thank you so much for your feedback and your wonderful pictures.
We’re thrilled to hear that you had such an exciting and well-organized adventure with us. It’s fantastic that our guides made you feel well looked after throughout those action-packed days!
We truly appreciate your kind words and look forward to planning another unforgettable journey with you soon.
Regards,
Exoticca
Hi Jane,
Thank you for your review.
We’re glad to hear you were happy with our fast and efficient service. We look forward to assisting you again soon!
Regards,
Exoticca
“Really thorough explanation of the trip. Vin made sure we understood everything and we received all the information via email really quickly. Their app is easy to use too?”
Hi Debby,
Thank you so much for your kind words!
We’re delighted to hear that Vin provided a clear and thorough explanation of your trip and that you received all the information promptly. It’s great to know you also found our app easy to use!
We truly appreciate your feedback and look forward to helping you plan your next adventure soon.
Regards,
Exoticca
“Excellent tours, fantastic guides, great hotels and good value for money. We will book with this company again as we thoroughly enjoyed our trip to China.”
Hi Sls,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you enjoyed your trip to China and that the tours, guides, and hotels all met your expectations.
It’s fantastic to know you found the experience great value for money, and we truly appreciate your trust in us. We look forward to welcoming you on another adventure soon.
Regards,
Exoticca
Hi Michele,
Thank you for your feedback! We’re glad to hear you found our service speedy, efficient, and helpful. We really appreciate your kind words.
Regards,
Exoticca
“We recently travelled to China with Exoticca and had a great experience. From the time we planned our trip, to our return back home, we were very happy with the whole experience. The fact that you could pay on installments. That flights and connecting travel was included was certainly a factor in our decision to book with them. The quality of the hotels generally was very high, to the extent that I can now boast that I've slept in the biggest double bed that I have ever slept in. We also got to travel on a bullet train on our travels. Looking at the destinations that they offer is another factor to consider. We are already planning our next trip. Happy travelling.”
Hi Clem,
Thank you so much for your fantastic review! We’re thrilled to hear that your trip to China with Exoticca exceeded your expectations, from planning to returning home. It’s great that the installment payment option, included flights, high-quality hotels, and experiences like the bullet train made your journey memorable. We’re even more excited that you’re already planning your next trip.
Regards,
Exoticca
Hi,
Thank you for sharing your feedback! We’re delighted to hear that you enjoyed your trip to Zimbabwe, Botswana, South Africa, and Namibia, and that the hotels, food, and overall organisation met your expectations. It’s wonderful that the adventure lived up to your hopes and offered great value for money.
We truly appreciate your kind words!
Regards,
Exoticca
“The trip to China’s Icons & the Avatar Mountains was excellent. This trip is well designed and packaged and excellent value for money. Each area we visited had it's own unique characteristics and was great to see. A highly recommended trip if you want to see China.”
Hi Amin,
Thank you for your wonderful review! We’re thrilled to hear that you enjoyed the China’s Icons & the Avatar Mountains trip and found it well-designed and excellent value for money. It’s great that each area left a memorable impression.
We really appreciate your recommendation and hope to welcome you on another adventure soon!
Regards,
Exoticca
“not travelled as yet but my booking experience with Maya today was smooth and so decided to go ahead and book the tour to Peru/Argentina/Brazil . Hopefully the tour will run smoothly as our booking experience.”
Hi Gregory,
Thank you for your feedback! We’re delighted to hear that your booking experience with Maya was smooth and enjoyable. We’ll do our best to ensure that your upcoming tour to Peru, Argentina, and Brazil is just as seamless and memorable as your booking experience.
Regards,
Exoticca
“We booked a trip to Turkey over a year before we travelled. The communication throughout that time and particularly in the final run up was brilliant. But the trip itself is where Exoticca really stand out. Yes the hotels were a bit out of the way, but with such a packed itinerary we only ever slept there. It was great! We saw so much of the country, we had the same guide and driver for the trip which was really nice and the stops and visits were really well planned. Would definitely travel with them again”
Hi Rebecca,
Thank you so much for sharing your experience and the beautiful pictures!
We’re thrilled to hear that the planning and communication met your expectations, and that the trip itself exceeded them. It’s wonderful that you enjoyed the itinerary, your guide and driver, and the carefully planned stops throughout Turkey. We really appreciate your kind words and look forward to welcoming you on another journey in the future!
Regards,
Exoticca
Hi,
Thank you for your lovely comment! We’re delighted to hear that Agustín provided such great support in finalising your Christmas trip to Morocco. We’ll be sure to pass along your kind words to him. Wishing you a fantastic holiday!
Regards,
Exoticca
“Ability to link internal UK and international flights with same airline both ways meant smooth transfers and no baggage worries. Customer service on the ground in Jordan was excellent, both in terms of airport meet & greet/departure and guide/driver during the stay.
Small group size (15) was perfect.”
Hi Ron,
Thank you for sharing your wonderful feedback! We’re so pleased to hear that the smooth flight connections and excellent on-the-ground service in Jordan made your trip enjoyable. It’s great to know the small group size worked perfectly for you. We truly appreciate your kind words and hope to welcome you on another journey soon.
Regards,
Exoticca
“Disappointed with customer services as changed the airport nearer to home to which paid extra money for to then have 3 flights instead of direct called back the next day to change and was told we couldn’t change back or would lose deposit”
Hi Elisabeth,
We’re very sorry to hear about your experience and understand how frustrating this must have been. Your feedback about the airport change and flight arrangements is important, and we apologise for any confusion or inconvenience caused. We’ll review what happened with your booking to see how we can prevent similar issues in the future. Thank you for bringing this to our attention.
Regards,
Exoticca
“I have books a number of holidays and had the pleasure of working with Katrina to book a holiday for us in Jordan and Egypt in 2026
She was very patient with us and has helped us get what we wanted”
Hi Gill,
Thank you so much for your kind words! We’re delighted to hear that Katrina provided such helpful and patient service while arranging your holiday to Jordan and Egypt. It’s wonderful to know she helped you find exactly what you were looking for. We’ll be sure to share your lovely feedback with her and the team.
Regards,
Exoticca
“I enjoyed my travel to China. Hotels are 5 stars. Travel guides are excellent. Only i regret is, I missed to eat the foods I an craving for because of rushing by the group ( its the system) I travel for foods too so I was disappointed when I saw the foods that I want but disappointed to buy them because of rushing. I regret that moment.”
Hi Thelma,
Thank you for sharing your feedback. We’re so glad to hear you enjoyed your trip to China, the hotels, and the excellent guides. We completely understand your disappointment about not having enough time to enjoy the local food — it’s an important part of the travel experience. We’ll share your comment with our team to help improve the pacing of future tours so travelers can fully enjoy those special moments.
Regards,
Exoticca
“RUTH AT EXOTICCA WAS GREAT, SO FRIENDLY & PROFESSIONAL.
IT WAS A PLEASURE TALKING.
THE PRICE FOR CHINA 12 DAY TOUR, WAS UNBEATABLE.
MANY THANKS. RUTH
JOHN”
Hi John!
Thank you for your review! We're thrilled to hear that Ruth provided such friendly and professional service. Enjoy your incredible 12-day adventure in China!
Regards,
Exoticca
“Spoke to Augustine who went through trip to Peru, Argentina and Brazil, making recommendations and advice on the optional trips. He was very knowledgeable and helpful.
Booking is confirmed and hopefully the trip will be as smooth running and success as the booking process.”
Hi Sian,
Thank you for your kind words! We’re delighted to hear that Augustine provided helpful guidance — wishing you a smooth, unforgettable journey through Peru, Argentina, and Brazil!
Regards,
Exoticca