I have had 2 holidays with Exoticca and both have been good value - for the price, I would not expect to have first class hotels and the organisation was acceptable. HOWEVER !!!! Exoticca cancelled my booking for another holiday and you would have thought that it would be a simple matter to obtain a full refund of the amount that I paid. I have e mailed them 4 times and telephoned 3 times and have still not been refunded. I also need to be refunded for an excursion that did not happen on my last trip with them, but there is no sign from Exoticca that they are willing to refund any of my money. Be aware that if you have to have any of your money refunded ...... best of luck !!