We had a 9 night stay in Peru booked through Exoticca which was then run locally by Condor Travel. Peru was lovely and some of the individual guides we had were brilliant but the organisation and overall experience of the tour were awful from the start. A brief overview - inconsistent communication leading to massively stressful errors you have to resolve independently - bizarre organisation of group transfers with little thought into how early some transfers are which result in feeling like everyone has a different experience of the tour - new guides and drivers every day/activity   Day 1: We arrived and were given a two page itinery with pick up times. Our guide told us we could ask her any questions about the trip and then gave us individual times for a transfer to our tour the next day (which was not on the itinery). We asked about when we would receive tickets for internal flights and she told us we needed to check in for that ourselves. This was incorrect information and us trying to check in resulted in a problem with the tickets and Condor travel could not check us in. Day 2: We got up early due to the time the guide had told us the day before only to learn this was an orientation meeting and we had the opportunity to get breakfast between that and out tour. During the orientation the guide tried to upsell several other excursions through condor travel. Our tour for this day was adapted due to a strike in Lima (unavoidable but not communicated before) which meant we missed out on seeing Lima’s historical landmarks. Day 3: 2.30 am transfer to the airport for Cusco where we had to resolve our own ticket issues at the airport. We were provided no reassurance by Condor travel that this would be sorted and were informed that the guide would help us once all other travellers were checked in. The rest of the day went smoothly but the whole group was put on different transfers. The hotel additionally was mis advertised as having a pool. Day 4: Machu Picchu – mostly went okay. We had learnt the day before that the breakfast boxes provided by the hotels we were booked in were awful (a small cheese sandwich on stale bread with bruised fruit and a juice box) so we had managed to buy our own lunch. Our guide Alicia was excellent and very informative, we really enjoyed the visit. The only difficult part of the day was waiting around in the town for the later train when others in our group had an early train. We didn’t get back to the hotel until 10pm with a 7am transfer the next day. Day 5: Sacred valley tour. We got our first and only breakfast at the hotel which was not very good and not what you would consider a continental breakfast. The sacred Valley tour run by Ruth was lovely she was another excellent guide, very patient with our group and we actually had an excellent buffet lunch that day. Unfortunately when we arrived in Cusco we were presented with a twin room, the hotel were apologetic but had no doubles available. Exoticca/Condor travel were not helpful and we learnt they had requested the change for this and subsequent hotels. Day 6: We spent in Cusco which was lovely. Breakfast continued to be bad but that meant we were able to enjoy the food in the city. We had to contact Condor travel/Exoticca again about our room for the next night and they seemed unaware of previous communication or that they were supposed to contact us. Instead I contacted the next hotel myself.  Day 7: Touristic bus to puno – long drive though lovely scenery so well worth it. Lunch was below our expectations. Arrived to the hotel to find that our room had only been changed to a double because of our communications with the hotel. Day 8: Boat tout of Lake Tititacca – this was excellent and was the only day that nothing went wrong. Day 9: transfer back to Lima – we arrived at the airport (with only two airlines) several hours early so felt like we missed out on time in either Puno or Lima Day 10: We were supposed to have a 1.30am transfer to the airport (which was disappointing as some people got to spend a morning or even the whole day in lima), we were awoken at 12.50am by the front desk to inform us our Spanish only speaking driver was here. This turned out to be a private transfer and we were checked in, through security, and at out gate 3 hours before our flight so again felt this was unnecessarily early. Overall would strongly discourage anyone from taking tours with Exoticca or Condor travel whilst also adding that Peru is a lovely country to visit with friendly people and excellent cuisine.