Disappointing experience with Exotica, I do not recommend. We recently returned from a trip organized by Exotica. We had high expectations for our 9-day trip package to Italy, but it turned out to be a frustrating disaster. 1. Accommodation: First hotel wasn’t a 4 stars as promised, but the other 2 hotels were nice. 2. Transportation Problems: The poorly coordinated transportation arrangements left us with a lot of hassle. Everyday, we had to arrange our own transportation back to the hotel, which wasted our time and incurred unexpected expenses due to the poor planning. As a result, we couldn’t explore more areas. 3. Activities and Tours: Our tour to the Colosseum was a complete disaster. The tour was scheduled in the middle of the day, which completely ruined our entire day and prevented us from doing anything else. To make matters worse, the tour guide took unnecessarily long time to joke in the burning heat, leaving us exhausted. On top of that, they gave us many free time instead of planning more activities to explore more places. Overall, our experience with Exotica was incredibly disappointing. The lack of professionalism, this trip was more stressful than enjoyable. I would strongly advise potential travelers to think twice before booking with this agency. **Rating:** ★☆☆☆☆ I wish I could this a half star. The trip was ruined by mismanagement and, making it a trip to forget. I hope this review helps others looking for a better travel experiences