On 23rd July 2020 Expedia notified me that I would receive a refund for a cancelled flight ‘within 12 weeks’. It’s 9th February now and I have received nothing. On 15th October 2020 they told me (I have email evidence) that there had been a delay and I would receive the refund 8-10 weeks from 11th October (20th December). Nothing was sent. Since then I have been in contact with Expedia every few days – their line is now that the airline refunded me in August. I have not received a refund and have checked every one of my credit card statements from 2020 and phoned my card issuer who have said that nothing has been sent. I have offered to provide all card statements to Expedia. I am speaking to them multiple times a week but they maintain that the airline has sent the refund. I have asked for the transaction ID, date of refund and name of merchant associated with the refund 6 weeks ago but they have failed to provide this. The last communication I received was ‘please check your card statement’ so by this point I am absolutely furious. I booked the flight with EXPEDIA, I paid the money to EXPEDIA, it is therefore EXPEDIA who owe me my refund. I have asked for EXPEDIA to pay me now and follow up with the airline in their own time. Expedia will take your money and then if something goes wrong they will not give it back to you or take any accountability. If how they are treating me and others is legal I would be incredibly surprised.