Expedia emailed me stating my expedia flight credits need to be redeemed by 12/31. I login, click 'use credits' and come to the search for flights page. The page does not load after many attempts, rebooting WiFi, and using multiple browsers. The main page loads flights without any issues at all. Spoke to customer service using vitrual chat, was told to contact the airline. Airline has zero records, told to contact expedia again. Expedia customer service is an absolute abomination, not helpful whatsoever. Basically long story short they stole over $600 from me. Do not book with expedia, no "deal" is worth the risk you will take or the headache of hearing "ma'am, there's nothing I can do for you" for hours.