I needed to cancel my hotel reservation because firstly I reserved a room with a bathtub which i need for a disability i have and they changed it to a room without a bathtub and then after that my flight was cancelled by the airline so i couldn't stay at the hotel anyway. expedia kept giving me the runaround about the refund. they say it's up to the hotel to approve but i contacted the hotel weeks ago and their third party department said they approved the refund and contacted expedia to process it but that expedia would not reply to them and yet when i contacted expedia they kept claiming they never got any messages from the hotel despite all evidence to the contrary, multiple emails from the hotel department with contact info and everything. one day at 1 am i got another email from expedia again falsely claiming they didn't get the information from the hotel in order to refund it but that they would contact me in 8 hours at the latest with an update, but when i reminded them i had told them many times that the hotel did approve the refund and provided the emails proving it, they simply never replied, even 8 DAYS after they said they would. I had to dispute the charge with my card since expedia completely stopped acting in good faith and stopped all communication past their own deadline they set and wouldn't refund my reservation despite their own requirements they set being met. then the real kicker, after my dispute was of course decided in my favor, I finally got a response about my refund from expedia which just said "Thank you for contacting Expedia with regards on your refund request with Bellagio. Due to your dispute on your bank we highly request you to contact your bank directly for your refund request." wow! i never heard such a thing! they just want customers to file disputes rather than they refunding it themselves! I'm guessing the company puts punitive action against the customer service agents when they process refunds, even if those refunds are legally required or meet expedia's own conditions for refund!! this should not be. they need to get their house in order! until then, do not book with them! even if the prices are cheaper, it's not worth it, especially if you need to get your refund in a timely manner, because they will literally make you dispute it with your card rather than process it themselves!!