I booked a package holiday with these including, flights, transfers and hotel. This was at the beginning of 2020. Well then COVID happened. Transfers and hotel were free cancellation so no problems there got a refund. As for the flights, we knew a refund would take longer we said we would wait for a refund. Then they offered us a flight voucher and there was lots of news about travel companies struggling so we took a flight voucher. I called to check what this would be valid for, they said it would be valid for any flight on Expedia. Great We'll wait for COVID to calm down then book again. 2 years later we start to look at flights again and when I ring they say the credit can only be used with the exact airline we used last time. Right, so when we look at the flights for this at the same time of year the prices are now 3x times the price. I have tried over the last year to try and get Expedia to raise this with the airline and get me a refund. But because they are sat with my money they don't want to do anything. I have raised complaints and got nothing back, I have raised section 75s with my credit card, raised it with the aviation authority and no one wants to know. They have conned me out of my money and left me with a voucher that if I use I have to spend 3x the cost on the same flights we booked in 2020. When the voucher was explained to me it was explained it was for any flight on Expedia. Now they have gone back on that. Their telephone numbers charge you a fortune to call, you are on wait forever, live chat it useless and goes nowhere. I have lost all my flight money and had to give up because the stress they have caused has caused issues with my mental health. Avoid, avoid, avoid. It's a complete con with terrible service who will tell you anything to get you off the phone. Ewan McGregor might want to read customers experiences before voicing over for these *****.