I am utterly appalled by the horrendous customer service I received from Expedia today. I wasted an entire Sunday trying to communicate with their team via Twitter, only to be met with what can only be described as sheer incompetence. It was, without a doubt, the worst customer service I have ever experienced from any company. Despite repeated attempts over five hours to connect with a human via phone calls and their entirely ineffectual website chat, my efforts were in vain. Furthermore, when I explicitly requested information on how to lodge a formal complaint via Twitter and Facebook, they flatly refused. After years of being a loyal customer, it's clear that Expedia's standards have plummeted dramatically. I can categorically say this will be my last encounter with them.