Booked a flight through them that the airline cancelled. Got a weird message saying I 'might' be able to get a refund but had to call customer services for anything to happen. Got through... Eventually. Tortuous process to get them to get the refund ball rolling. 2 months later... Still no refund. If an airline cancels a flight, Expedia should either book you on another one or automatically provide a refund. I'll never book a flight with them again.... And would be very wary of booking any thing with then. Not whst you expect from a reputable travel company... Assuming they are one!!