Anonymous
Categories My Reviews My Settings Help LOG OUT Alternate Text Maria Angelo US For companies Your review counts! You reviewed Expedia.co.uk Maria Angelo Maria Angelo 1 review Star 1 Star 2 Star 3 Star 4 Star 5 Just now The worst customer support ever!!!! The worst customer support ever!!!! I never in my life had to write a terrible review like this, but I feel like I just have to warn people! DO NOT BOOK ANYTHING WITH EXPEDIA.CO.UK! I have never been so disappointed in my life! Here is what happened.. me and 2 of my friends went to France, and booked an excursion to Versailles, which is the castle outside of Paris, we all booked it from different phones, so I happened to book through Expedia.co.uk and my friend was lucky enough to book through expedia.us. The day before the excursion the vendor called us to confirm the booking and to get the address, where they were suppose to pick us up, we gave them the address, and the lady said we are suppose to wait for the car from 1.15 PM to 1.45, and that the driver will call us. We also got the email from them, that said we could wait outside in front of the building or in the lobbi of the hotel. The day of the pick up we are standing outside and waiting, it started to rain pretty heavy so we went inside of the building. We were waiting and waiting and nobody showed up, nobody called us either. So we called the vendor to find out what's going on - turned out as they say - driver waited for us and called and had no response so he left. We were very upset, we offered to take and uber and meet the bus somewhere, because we were suppose to walk around the castle with guid, they said it's impossible, they also refused to book us for another day, only if we paid for it again, which we obviously refused to do. They wouldn't refund us anything either! So we call Expedia, because we booked the trip through them, we sent them the screen shot of our phones to prove either one of us never received a call, I could even sent them print out from my phone company if it made any difference... so my friend, who booked through Expedia.us got her refund the same day, no problem - they apologized, and she was a little frustrated she missed the trip but happy she got her money back. I, however got the call saying they called the vendor and they said they were at the pick up location, and I never showed up, and they said they called and they refuse to refund the money so expedia.co.uk cannot do anything to help me with this issue! I could absolutely not believe this nonsense!!!! I told them that my friend got her refund, and they said that Expedia us has nothing to do with them. This is just ridiculous!!! I was on the phone with them for 2 hours! And I m pretty sure that the vendor didn't give them any proof that they called, because they did not! I m a 100 % sure, cause my phone was working, so were my friends phones and it was in my hand. The internet was working, I was looking out the window, but we didn't really know what car to look for cause the vendor didn't provide that information. Anyway, I m saying this again - DO NOT BOOK through expedia.co.uk they do not care!!!! They will not refund you money if the service was not provided for you! It was the most frustrating experience in my life! I learned my lesson though, I will only book through United states sites, I never had that problem with them.
2 years ago
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