Rachel
When I asked for a refund for a stay that I no longer needed I was treated horribly and never got it back. Do not recommend. I never received a confirmation email, but after enquiring with ingliston (the hotel) they confirmed that the booking was successful. I then found a better deal advertised by ingliston and booked directly through them instead and ingliston then requested a refund from Expedia/snap-travel on behalf of myself. Ingliston hotel was then told by Expedia that I would receive a refund. However, weeks later I had still not received a refund and decided to query this with Expedia who were extremely rude and were no help at all. I then contacted the hotel who kindly chased it up for me. After looking at their records the hotel informed me that it looks like I have been refunded, but they believe that Expedia gave my refund to snap travel instead of directly to me. They also believe that the confirmation email was sent to snap travel instead of to myself which is extremely disappointing. This whole process has been a massive hassle to both myself and ingliston hotel (who have been amazing in supporting me). I am extremely disappointed with the lack of communication between snap travel and Expedia as this is obviously the root of this issue. I was told again and again that since it has been more than 30 days since my stay that I couldn’t file a complaint or receive a refund. I have been trying to get this refund since the 3/8/20 (one day after my stay) and have been in contact with both ingliston and Expedia since this time. I was only told last week that I had to contact snap travel to receive my refund. I have never been told that there was a limit of 30 days to file complaints. However, even if I had been aware of this, I made my complaint within 30 days and it was a result of a lack of communication on snap travel’s part as well as Expedia that it has taken so long.
2 months ago
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