Purchased 2 frames one of which arrived relatively quickly (shipped to Canada), however was damaged right out of the box. Customer service has been non-existent despite trying to contact them through their website and through email without any acknowledgment or response. Attempts to call the customer service line has been futile due to long wait times. The second frame arrived 2.5 weeks after ordering, however, was in good condition. Customer service needs improvement to address issues with product quality in a timely way as my concerns are yet to be addressed.