I gave a "poor" rating instead of "very poor" because I have purchased Ray Ban sunglasses from them previously and they were new. I just recently purchased a pair of Burberry's that arrived defective and clearly pre-used and worn. The arms had been massively stretched and bent out of shape. So much so, the glasses don't close properly. I have repeatedly tried to reach out to EZ Contacts via phone, messaging, email and chat and no response. I am deeply annoyed at this poor level of customer service which is just icing on being sent a used pair of sunglasses.
4 years ago
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